Hiring Now: Front Line Manager Near You – Apply Today!
Your Next Front Line Manager Job Starts Here – Apply Now!
Front Line Manager
Job Posted: 10 days ago
Salary: £ 15.3 - 15.3 / Hour
Job Type: Temporary
Location: City of Preston, Lancashire
Expire in: 18 days
Job Description
Front Line Manager
Shift Times: Between 08:00 and 18:00 Monday to Friday 37 Hours per Week
Pay Rate: £15.30
Location: West Strand Business Park in Preston, PR1 8UY
This is a temporary assignment for 3-6 months.
Job Purpose / Overview
We are looking for a temporary Front Line Manager to support a team of 20 call centre agents and provide support to 2 team coaches in driving high quality and positive outcomes to customers within the Child Care Service.
The team work a range of schedules between 08:00 and 18:00 Monday to Friday, and a successful candidate will be required to support the wider FLM team in covering those opening hours.
Key Responsibilities:
Manage and motivate a team of call centre agents to meet performance targets and KPIs
Monitor call quality and provide direction to coaches to ensure excellent customer service
Monitor schedule adherence and ensure effective planning between yourself and coaches
Develop and implement strategies to improve productivity and customer engagement
Ensure compliance with company policies and industry regulations
Monitor emerging call trends and share insights with the planning team
Requirements:
Proven experience in a call centre management or supervisory role
Strong leadership, communication, and organisational skills
Customer service focussed mindset with a passion for customer satisfaction
Apply now and a member of the team will be in touchBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Front Line Manager job near me in City of Preston, Lancashire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).