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Front of House
Job Posted: 5 hours ago
Salary: £ 27,000 - 27,000 / Annum
Job Type: Permanent
Location: Liverpool, Merseyside
Expire in: a month
Job Description
About the Company
This leading property investment and development firm specialises in commercial real estate, with a current portfolio valued in the millions. With an ambitious growth strategy, the company aims to expand its holdings to £1 billion in the next 5 years.
To support this expansion, the company is building a team of experienced property professionals, committed to delivering exceptional property, facilities management, and accounting services with innovation and excellence at the forefront.
The company is seeking a professional, personable, and organised Front of House to serve as the first point of contact for all visitors, clients, and employees. This individual will play a key role in delivering outstanding customer service while ensuring the smooth and efficient operation of the front-of-house and facilities.
Key Responsibilities
Customer Service Excellence
Greeting and assisting all guests, clients, and team members with a warm and professional approach.
Creating a consistently welcoming atmosphere in the reception area.
Responding promptly to enquiries made in person, by phone, or via email.
Anticipating and addressing the needs of visitors and clients proactively.
Handling customer concerns or complaints with efficiency and diplomacy, escalating when required.Facility Management Support
Ensuring the front-of-house area remains clean, presentable, and fully functional.
Keeping signage, directories, and information displays accurate and up-to-date.
Coordinating scheduled maintenance and support services with relevant departments.
Enforcing safety and security protocols, including managing visitor sign-in procedures.Administrative Support
Managing incoming and outgoing correspondence, deliveries, and packages.
Maintaining precise records, including visitor logs and incident reports.
Supporting the scheduling and coordination of meeting rooms and refreshments for visitors and staff. Team Collaboration
Working closely with the facilities team to ensure seamless daily operations.
Assisting with company events and ad-hoc projects as needed.
Communicating effectively with all departments to ensure high-quality service delivery. Health & Safety
Following all company health and safety procedures to promote a secure working environment.
Reporting maintenance issues or potential hazards in a timely manner.
Skills and Qualifications
Demonstrated commitment to delivering exceptional customer service.
Excellent verbal and written communication skills.
Strong organisational abilities with a proactive and detail-oriented mindset.
Confident problem-solver with a calm and professional demeanour.
Polished and professional appearance, reflecting company values.
Proficient in using common office tools, equipment, and software.
Previous front-of-house or client-facing experience, preferably within a corporate or facilities management setting.
In return
A competitive salary and benefits package.
Ongoing professional development and career growth opportunities.
A collaborative and dynamic working environment.
A supportive team culture focused on service excellence.
How to Apply
Interested candidates should submit a CV and cover letter detailing their customer service experience and suitability for the role. The company looks forward to welcoming a new member to the teamBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Front of House job near me in Liverpool, Merseyside! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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