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Front of House Manager
Job Posted: 14 hours ago
Salary: £ 35,000 - 38,000 / Annum
Job Type: Permanent
Location: Cirencester, Gloucestershire
Expire in: a month
Job Description
Front of House Manager - Full Time
A countryside hospitality destination is seeking a confident and experienced Front of House Manager to lead its Reception team. This role is responsible for ensuring a seamless guest journey from arrival to departure, while fostering collaboration across departments to elevate the overall experience.
The ideal candidate will be passionate about service excellence, able to lead by example, and skilled in managing guest feedback and team performance. A proactive mindset, strong communication skills, and the ability to remain calm under pressure are essential.
Role Highlights:
Lead and inspire the Reception team
Ensure smooth front-of-house operations and guest satisfaction
Collaborate with other departments to enhance service delivery
Manage guest feedback and drive continuous improvement
Support team development and engagement
Requirements:
Experience in a high-end hotel setting
Strong leadership and organisational skills
Familiarity with rota systems and PMS/CRM platforms
Service-focused with excellent problem-solving abilities
Key Details:
Full-time, permanent role
On-site work only
Benefits:
Monthly service charge bonuses
28 days annual leave + birthday off
Meals on duty and staff lounge
Uniforms provided
Free parking
Discounts on food, spa treatments, accommodation, and cookery classes
Annual staff celebration events
Professional development support
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