Hiring Now: Frontline Technical Support Engineer (Shifts) Near You – Apply Today!
Your Next Frontline Technical Support Engineer (Shifts) Job Starts Here – Apply Now!
Frontline Technical Support Engineer (Shifts)
Job Posted: 11 hours ago
Salary: £ 32,500 - 32,500 / Annum
Job Type: Permanent
Location: Swindon, Wiltshire
Expire in: a month
Job Description
Role Overview: Frontline Technical Support Engineer (Shifts)
Location: Hybrid – Swindon, Wiltshire Team: Service Operations Schedule: Shift pattern
Salary: £32,500 per annum (inclusive of shift allowance)
This role is all about being the first line of defence in IT operations — monitoring systems, managing incidents, and ensuring business-as-usual (BAU) continuity for clients. You’ll be hands-on with technologies like SQL, Unix, and Java, and play a key part in incident resolution and service optimization.
Key Responsibilities
* Rapid response to alerts and tickets to minimize disruption
* Execute system changes under strict Change Management protocols
* Lead or support Major Incident Management (including scribing and communications)
* Investigate root causes and recommend service improvements
* Maintain crisp audit trails via ticketing systems
* Stay current with Paytech’s technologies and contribute to team knowledge growth
* Proactively identify potential service disruptions
Skills & Experience Required
Essential:
* Strong problem-solving and ownership mindset
* Experience with at least one of:
* SQL (complex queries)
* Unix (effective command-line competence)
* Java (code reading)
* Client relationship management
* Fluent English and MS Office proficiency
Desirable:
* Familiarity with tools like AppDynamics, Jira, Confluence, OpsGenie, Citrix
* Degree in Computer Science or related field
Behavioural Traits:
* Methodical and detail-oriented
* Flexible and resilient under pressure
* Strong communicator and team player
* Relationship builder with internal and external stakeholders
Benefits
* 25days annual leave
* Hybrid working (3 days in office)
* Income protection, life insurance, pension (6% employer contribution)
* Bonus scheme, gym allowance, travel cover
* Digital learning, volunteering, and social events
* Employee discounts and wellbeing support
About Edenred PayTech
A subsidiary of Edenred Group, Edenred PayTech is a Mastercard Principal Member and FCA-regulated EMI. They serve clients in challenger banking, corporate benefits, and retail/travel sectors — including Monese, Tide, Sainsbury’s, and TUI.
If you're considering applying, I can help you tailor your CV or prep for the interview. Or if you're evaluating whether this fits your career goals, I’d be happy to explore that with you too. Want to dive into that next?Before You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Frontline Technical Support Engineer (Shifts) job near me in Swindon, Wiltshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).