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Fulfilment Customer Account Administrator
Job Posted: 2 days ago
Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Earls Colne, Essex
Expire in: a month
Job Description
Fulfilment Customer Account Administrator
Location: Earls Colne, Essex
Salary: £26,000 - £28,000
Hours: Monday to Friday, 8:30am – 5:30pm
Pin Point Recruitment is proud to be recruiting for a Fulfilment Customer Account Administrator on behalf of a rapidly growing fulfilment and eCommerce business based in Earls Colne. This is an exciting opportunity to join a forward-thinking company that invests in its people, offers real opportunities for internal progression, and values outstanding customer service.
This varied role combines office-based customer account management with hands-on support in the fulfilment process, including pick and pack duties to assist with smooth warehouse operations.
As a Customer Account Administrator, you will act as the first point of contact for client communication, delivering exceptional levels of customer care and ensuring client satisfaction across all touchpoints.
Fulfilment Customer Account Administrator Job Role:
* Assist with onboarding new clients, working closely with the management team.
* Upload and manage stock and order data using the Warehouse Management System (WMS).
* Handle daily system error processing and provide software templates to clients.
* Maintain client relationships and ensure expectations are managed and met.
* Support new campaign implementation and successful delivery.
* Assist with carrier and courier updates, manage claims, and escalate issues when needed.
* Perform general admin duties including answering calls/emails and welcoming site visitors.
* Pick and pack orders to support fulfilment operations during peak periods.
Fulfilment Customer Account Administrator Skills Required:
* Previous experience in a customer service or office-based role.
* Previous experience in eCommerce or fulfilment.
* Excellent verbal and written communication skills.
* High level of attention to detail and ability to prioritise.
* Comfortable using Microsoft Word and email.
* Must hold a valid driving licence and have access to a vehicle due to site location.
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Looking for your next career move? Join a top company hiring Fulfilment Customer Account Administrator job near me in Earls Colne, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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