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Fulfilment Manager
Job Posted: 9 days ago
Salary: £ Competitive
Job Type: Permanent
Location: Hartlebury
Expire in: 19 days
Job Description
Deliver Sporting Dreams to Fans Worldwide!
Do You Get a Buzz From Perfect Execution? Can You Handle Pressure Like a Champion? Are you the type of person who sees a mountain of orders and thinks "game on"? Someone who takes personal pride in every package that leaves the door?
Our client is the global #1 rated authentic sports memorabilia retailer, shipping sporting dreams to passionate fans across the world. They need an A-Player to own their entire fulfilment operation and build the engine that powers their global expansion.
This isn't just logistics - you're delivering pieces of sporting history.
What Makes This Role Different?
Ship Sporting Legends: Every package contains authentic memorabilia from the world's biggest stars - items that fans have dreamed of owning and will treasure forever.
Own the Complete Operation: From pick to pack to dispatch, you control the entire fulfilment process. As volumes explode, you'll build and lead the team that scales with growth.
Direct Customer Impact: Your efficiency and attention to detail directly creates those 5-star Trustpilot reviews that keep the business growing.
Leadership Evolution: Start as hands-on specialist, evolve into team leader as international expansion demands more hands on deck.
The A-Player My Client's Hunting:
Results-Obsessed - You don't just meet deadlines, you smash them. Late isn't in your vocabulary when customers are waiting for their sporting treasures.
Quality Fanatic - Every package leaving your operation looks pristine. You understand that presentation matters as much as speed when delivering premium memorabilia.
Pressure Performer - Black Friday volumes? Champion League final rush orders? You thrive when others crack under pressure.
Always-On Mentality - When urgent orders need dispatching at 7pm on Friday, you're there. When weekend volumes spike, you step up.
Team Player - You collaborate seamlessly with customer service, framing, and sales teams to solve problems fast.
Future Leader - Ready to build and manage a world-class fulfilment team as the business scales globally.
Your Mission:
✅ Process & dispatch all customer orders with military precision and speed
✅ Maintain quality standards - security, presentation, and condition of every single item
✅ Collaborate cross-functionally with customer service, framing, and sales teams
✅ Push beyond 9-5 when business demands require early starts, late finishes, weekends
✅ Support other departments - goods-in, framing, wherever the business needs you
✅ Build the future - evolve from individual contributor to team leader
What You'll Get:
Excellent Salary base salary + performance bonuses for excellence
Leadership trajectory - grow from specialist to team manager as we scale
Handle sporting history - ship authentic memorabilia worth thousands
Global impact - your work reaches passionate sports fans worldwide
Growth journey - front row seat as we become a worldwide brand
Modern operation - work with premium products and world-class systems
Full package - pension, events, employee discounts, free parking
My Client's Non-Negotiables:
Full-time, on-site presence in Worcestershire location
Sporting appreciation - understand why memorabilia matters to fans
Flexible availability - early mornings, late nights, weekends when needed
A-Player standards - they don't accept good enough, neither should you
Ownership mindset - every package reflects on you personally
Ready to Lead From the Front? This isn't for 9-to-5 thinkers or people who just want to "do their job." My client is looking for someone who gets genuinely excited about shipping a signed Messi shirt to a lifelong fan, who takes personal responsibility for every delivery deadline, and who sees chaos as an opportunity to prove their worth.
You'll start owning the entire operation hands-on, but as they scale to serve sports fans globally, you'll build and lead the team that makes it all happen.
Apply now and tell us:
How you handle pressure when everyone's counting on you
Why you're an A-Player (show us the proof)
Your experience leading fulfilment operations and what makes you exceptionalLeading Sports Memorabilia Company - Where sporting dreams are delivered.
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