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G3 Administrator - Helpdesk
Job Posted: 18 days ago
Salary: £ 13.52 - 13.52 / Hour
Job Type: Temporary
Location: Dalkeith
Expire in: 9 days
Job Description
Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit Helpdesk Representatives on a rate of £13.52/hour PAYE. This role will be based onsite. The working hours are Monday-Friday 1-9PM.
Responsibilities:
- Manage inbound emails in a timely manner.
- Identify customer’s needs, clarify information.
- Record all conversations in our CRM system in a comprehensive way.
- Build good working relationships in order to engage with customers and colleagues effectively.
- Frequently attend ongoing training and briefs to improve knowledge and performance levels.
- Focus on meeting Service Level Agreement targets and timescales.
- Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate
- Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales
- Maintain a tidy work area and comply with all Health and Safety regulations
- Dealing with Administration of VE Mark Sheets returned from centres
Essential Skills:
- Good Standard of education with strong skills in numeracy and literacy.
- Previous experience in a customer services/support role.
- Proven ability to deal with all enquiries and work as a productive member of the team.
- Must be able to communicate appropriately and effectively with clarity both verbally and in writing.
- Ability to work with accuracy and with an attention to detail in a pressurised environment.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Attention to detail
- Ability to take on new tasks in a positive manner
- Experience of using Microsoft Office, databases & telephone systems in a customer focused organisationBefore You Apply
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