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JOB PROFILE: Gateway Coordinator
Gateway Coordinator will be responsible for the delivery of an effective and efficient customer service to the business. They will be required to carry out all department activities in accordance with the industries best practice, ISO, standard operating procedures, regulatory compliance and H & S.
Must have knowledge and understanding of how logistics or other large service organisations operate, have excellent knowledge of import/export procedures as well as having excellent understanding of freight industry security processes and complete understanding of DfT/CAA, HMRC and IATA regulations.
Dimensions and Quantities:
Reporting to the Gateway Manager - Freight Forwarding
Full time: Shift Pattern – As per contract
Key Activities / Accountabilities:
Some previous experience of Consolidations and gateway functions an advantage
Customs reports as required
Co-ordinate vehicles to collect and deliver from the airline within a timely manor
Motivation skills
Ability to develop through training
Clear verbal and written communication skills
To work effectively as an individual and a member of a team by cooperating and supporting colleagues in the workplace
Previous experience of working in freight industry
Ability to effectively use a range of ICT applications
Proven commitment to continuous professional development
Professional approach
To have a systematic and methodical approach to work
The ability to listen and explain information accurately and clearly
Complete all tasks necessary in accordance with deadlines.
Maintain an integral, transparent and professional relationship with GFF supplier/customer base at all times.
Responsible and Accountable to ensure company property is looked after and used correctly and safely at all times.
Raise records in the ETSF and discharge T1’s from overnight DDX deliveries
Manage the sequential flow of consignments arriving and departing maintaining a 100% level of accuracy, robustness, safety and security.
Ensure accurate data capture and uploading of information into in house operating system.
Ensure all daily work schedules are completed in line with approved department procedures and deadlines.
Any other tasks as directed by their Supervisor or line manager
Internal and external rates reviews.
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Customs reporting
Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of Next Gen/MS office as requested
Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
Remain in contact with customers and suppliers to maintain relationships
Cost control
Essential Technical Experience:
Fully PC literate on excel, and word applications
Experience of working within Consoles an advantage
Experience of Airline transport an advantage
Experience of working with Freight Forwarding
Experience of DfT/CAA, HMRC and IATA regulations.
Required Behavioural Competencies:
Able to build credible relationships with others
Able to work collaboratively as part of a team
Effective written and verbal communication skills
Ability to take responsibility for own workload
Ability to work in a fast paced environment with variable requests being made
Self-motivated and enthusiastic approach to work at all timesDo not include the following in your job application, CV, or cover letter:
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
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