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General Manager – Urgent, Emergency and Acute Care (Band 8c)
Job Posted: an hour ago
Salary: £ 45.82 - 45.82 / Hour
Job Type: Contract
Location: Croydon
Expire in: a month
Job Description
Job Opportunity: General Manager – Urgent, Emergency and Acute Care (Band 8c)
Directorate: Integrated Adult Care
Department: Emergency Clinical Business Unit Operations
Salary: Band 8c
Location: Thornton Heath, NHS Trust
Contract Type: Full-time, Mon - Fri days 37.5 hours
Are you a dynamic and experienced healthcare leader with a passion for driving excellence in urgent and emergency care?
We are seeking a high-performing General Manager to join our Emergency Clinical Business Unit at Our clients Health Service within the NHS. This pivotal role supports the delivery of first-class urgent, emergency, and acute care services to the community, contributing to the strategic direction of the Integrated Adult Care Directorate. About the Role
As General Manager, you will oversee key services including:
Emergency Department (A&E)
Urgent Treatment Centre (UTC)
Acute Medical Unit
Medical Same Day Emergency Care (MSDEC)
Urgent Care Alliance (UCA)You will provide clear, visionary leadership to multidisciplinary teams, ensuring high standards of patient care, safety, performance, and experience are met. Working closely with Clinical Business Unit Leads and the Associate Director of Operations, you will manage operations, budgets, service redesign, and staff development.
This is an exciting opportunity for a leader with strategic vision, operational expertise, and a commitment to continual improvement in line with our ‘Here for You’ patient promises. Key Responsibilities
Lead and manage Emergency Clinical Business Unit operations
Drive delivery of NHS standards and Trust KPIs including 4-hour A&E targets
Oversee performance, staffing, and budgetary control of urgent and emergency services
Develop operational plans aligned with local and national healthcare priorities
Contribute to major transformation programmes and service improvement initiatives
Engage with partners across NHS, local government, and the voluntary and private sectorsAbout You
We are looking for a motivated and experienced professional who can demonstrate:
Significant operational management experience within an acute or emergency healthcare setting
Excellent leadership and people management skills, with a track record of delivering high performance through multidisciplinary teams
Strategic planning and service development expertise, including experience with performance improvement and transformation
A thorough understanding of NHS policy, current legislation, and the national urgent and emergency care agenda
Ability to influence stakeholders at all levels and build strong collaborative relationshipsEssential Criteria
Educated to degree level (or equivalent experience), ideally with a master’s or postgraduate management qualification
Demonstrable experience of leading complex change projects in acute care
Proven budget management skills and experience delivering cost improvement programmes
Strong knowledge of emergency care pathways, queue management, and patient flowDesirable Experience
Experience with Cerner Millennium or equivalent PAS
Understanding of Directory of Services (DoS) and integration with 111/urgent care providers
Knowledge of 111, GP Hubs, and Urgent Treatment Centre networksWhy Join Us?
At our clients Health Services NHS Trust, we are proud to serve one of London’s most diverse communities. You’ll be part of an organisation that’s committed to being the best place to work and receive care. Our staff live by our values every day – Caring, Safe, Respectful, and Accountable – and we’re passionate about making a real difference to people’s lives.
We offer:
Flexible working opportunities
NHS pension and benefits
A strong culture of learning and development
Access to senior leadership mentoring and coaching
A supportive and forward-thinking working environment
Ready to Apply?
Click Apply Now to start your journey towards making a real impact at this NHS Trust. For an informal discussion about the role, please contact: (url removed)Before You Apply
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