Hiring Now: German/Dutch Speaking Contact Centre Agent Near You – Apply Today!
Your Next German/Dutch Speaking Contact Centre Agent Job Starts Here – Apply Now!
German/Dutch Speaking Contact Centre Agent
Job Posted: a day ago
Salary: £ 12 - 12 / Annum
Job Type: Temporary
Location: Nationwide
Expire in: a month
Job Description
The role is a fully remote role, starting in Sept 2025 on an ongoing temp basis
Monday to Friday 8am-4pm
Customer Care Contact Centre Representative GERMAN, DUTCH and ENGLISH
This is a global ecommerce solutions provider that combines integrated technologies, professional services, and a logistics infrastructure to deliver unique and branded customer service to their clients. You will be expected to deliver exceptional customer service to our customers, to understand their needs and requirements, while working to exceed these wherever possible.
* Answer inquiries through telephone and email communication, while maintaining and updating the customer database
Key Responsibilities:
* Answering customers questions regarding orders and potential orders via phone call and email
* Engaging in active listening with callers, confirming or clarifying information and ability to diffuse angry clients, as needed
* Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service
* Maintain a sense of urgency in responding to the customer needs
* Be creative and go above and beyond when assisting our customers
* Entering customer's orders accurately and efficiently
* Problem solving customers claims
* Accurate recording of customer interactions in the contact centre systems
* Responding to customer demand in multiple languages - German and Dutch
* Taking part in training and other learning opportunities to expand knowledge of company and position
Skills required:
* Fluent German and Dutch speaker
* Customer service experience preferred
* Pleasant and professional telephone manner
* A positive can-do attitude to work, with the ability to embrace the challenges that a customer service job can present
* Good knowledge of Microsoft Office tools (Excel, Outlook & Word) and confident Internet usage & the ability to research
* Flexible, open minded and solution oriented with the ability to adapt to the fast-paced Internet environment
* Analytical/problem solving skills
* Excellent judgement and decision-making skills
* Strong verbal and written communications skills, excellent grammar, spelling & punctuation.
* Understand customer service processes and procedures
* Excellent time keeping skills
* Required language skills to be native or to a business standard in Dutch, German and EnglishBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring German/Dutch Speaking Contact Centre Agent job near me in Nationwide! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).