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German Speaking Customer Service Advisor
Job Posted: 12 hours ago
Salary: £ 27,000 - 27,500 / Annum
Job Type: Permanent
Location: Leicester, Leicestershire
Expire in: a month
Job Description
Job Title: German Speaking Customer Service Advisor
Location: Leicester
Salary: £27,500 per year + annual bonus
Benefits:
30% staff discount on all current clothing ranges
Targeted annual bonus scheme
25 days holiday plus bank holidays
Online benefits portal with retail and entertainment discounts
Virtual GP service for you and your household
Free onsite parking
Friendly, multilingual team environmentHours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm)
About the Company
Join an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You'll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company's high service standards.
The Role
As a German Speaking Customer Service Advisor, you'll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You'll play a key role in strengthening customer loyalty and enhancing the overall service experience.
What You'll Do
Answer customer enquiries via phone, email, and chat, delivering a professional and memorable service
Handle orders, delivery queries, and refund requests across multiple markets
Resolve customer issues quickly and effectively while meeting service targets for quality and response time
Maintain a strong knowledge of products and confidently guide customers through their next purchase
Work collaboratively with colleagues to uphold consistent standards of customer excellenceWhat We're Looking For
Previous customer service experience (retail, office, or contact centre)
Fluent in written and spoken German and English
Excellent communication and listening skills
Friendly, lively, and professional manner
Calm and adaptable when handling challenging situations
Able to work well both independently and in a team
Strong problem-solving skills and attention to detailBefore You Apply
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Looking for your next career move? Join a top company hiring German Speaking Customer Service Advisor job near me in Leicester, Leicestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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