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German Speaking Customer Service Advisor
Job Posted: 6 days ago
Salary: £ 24,810 - 24,810 / Annum
Job Type: Permanent
Location: Preston, Lancashire
Expire in: 21 days
Job Description
German Speaking Customer Service Advisor
Location: Preston, On Site
Salary: £24,810.00 + Bonus’
Our Client:
Our client is looking for a German Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday.
Key Responsibilities:
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Answering & making calls from existing and new clients
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Proactively dealing with all queries relating to the business
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Taking payments
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Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
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Managing email queries
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A professional approach with the ability to build rapport with each customer
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Demonstration extensive knowledge on all our product ranges
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Facilitating calls from B2B and B2C
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Account management
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Translating customer correspondence
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Project Management
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Timely escalation management (internal & external)
Personal Specification:
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German fluent to business level
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Experience of working in a customer service / collections / call centre
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Empathatic
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Self-motivated, with a ‘can do’ attitude
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Attention to detail with high level of communication skills is essential
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Computer literacy
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A passion to deliver the highest quality for our clients customers
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Negotiation skills & conflict resolution
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Ability to multi-task and set priorities
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Dispute resolution
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Delivers expected results, meets KPI’s
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Project management
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Sufficient mathematical knowledge, required for their particular role
Shifts:
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Monday to Friday - 8am-4pm / 9am-5pmBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
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