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Global Accounts Coordinator

Job Posted: 15 days ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: Manchester

Expire in: 13 days

Job Description

Global Accounts Coordinator - Freight Forwarding - Manchester - Up to £27,000
  
 About the Company
  
 Our client is a leading global logistics and freight forwarding organisation providing comprehensive transport solutions to customers worldwide. Due to continued growth, they are looking to recruit a Global Accounts Coordinator to join their dedicated customer-focused team.
  
 This is an excellent opportunity for an experienced logistics professional to join a busy international environment, managing key customer accounts and supporting the delivery of high-quality freight forwarding solutions across road and sea transport operations.
  
 The successful candidate will act as a key point of contact for major customers, building strong relationships while ensuring shipments are managed efficiently and customer expectations are consistently exceeded.
  
 Global Accounts Coordinator - The details
  
Competitive salary of £25,000 - £27,000 per annum 
Temp to permanent opportunity (13 weeks temporary, then permanent subject to successful review) 
Opportunity to work within a global logistics environment 
Exposure to major international customer accounts 
Career development opportunities within a growing organisation 
Supportive and professional working environment 
Opportunity to develop expertise across freight forwarding, customs, and international logistics   
 Global Accounts Coordinator - Requirements
  
Previous experience within freight forwarding, logistics, shipping, or a customer account coordination role 
Strong understanding of road and sea freight operations 
Excellent customer service and relationship-building skills 
Ability to manage multiple customer accounts while maintaining high levels of accuracy and attention to detail 
Experience preparing quotations, processing bookings, and managing customer enquiries 
Knowledge of customs procedures, dangerous goods regulations, and insurance requirements would be advantageous 
Strong communication skills with the ability to liaise confidently with customers, suppliers, and internal teams 
Good organisational skills with the ability to prioritise workloads and meet deadlines 
Proficiency in maintaining accurate records and using internal systems   
 Global Accounts Coordinator - Responsibilities
  
Act as the main point of contact for key customer accounts, providing a high level of customer service and support 
Provide shipping, transport, and freight forwarding expertise to customers 
Manage customer enquiries, provide quotations, process bookings, and follow up opportunities to secure business 
Coordinate road and sea freight shipments from booking through to completion 
Ensure all shipment information is processed accurately and promptly to avoid delays 
Maintain regular communication with customers, keeping them updated on shipment progress and resolving queries efficiently 
Build and maintain strong relationships with customers, colleagues, and external partners 
Work closely with Sales Executives to support business development and customer retention 
Ensure compliance with customs regulations, dangerous goods requirements, and insurance procedures where applicable 
Liaise with customs teams to support smooth import and export clearance processes 
Monitor outstanding issues, claims, and customer concerns, ensuring they are escalated and resolved appropriately 
Maintain accurate documentation, records, and internal systems 
Prepare reports and information for management when required 
Follow company policies, procedures, quality standards, and health and safety requirements 
Provide support to other departments as required to ensure the smooth running of operations   
 About Us
  
 Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy

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