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Graduate Opportunity

Job Posted: 15 days ago

Salary: £ 26,000 - 27,000 / Annum
Job Type: Permanent
Location: KT22, Leatherhead, Surrey

Expire in: 13 days

Job Description

£26,000 rising to £27,000 after probation * Pension * Parking * Hybrid after training * 22 days holiday *

Excellent opportunity, suited to a graduate looking for a professional career in IT support. Full training will be given.

This role involves troubleshooting software and hardware issues, maintaining computer networks, and providing support for various operating systems.

Duties

  * Responsible for providing frontline technical support and maintenance activities, ensuring service levels are effectively maintained

  * Resolve queries immediately where possible, or manage them through to resolution

  * Produce required internal and customer-facing reports and documentation

  * Prioritise, monitor progress, and escalate support issues with customers and suppliers as required

  * Assist the Operations Manager with customer support activities

  * Provide out of hours support in line with the agreed schedule

  * Develop strong relationships as a trusted advisor with key personnel in customer organisations

  * Undertake training to ensure a high level of technical knowledge is maintained

  * Communicate effectively with customers via telephone, email and in person

  * Ensure ongoing communication and information is maintained with the customer

  * Build and maintain strong client relationships

Qualifications

Educated to Degree level or equivalent

Customer service experience.

Strong attention to detail

Excellent communication and interpersonal skills

The ability to work independently and as part of a team

A proactive and enthusiastic approach to work

Good time management skills and the ability to prioritize tasks

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

  * My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas, including IT, Project Management, Cyber Security etc…

  * As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Graduate Opportunity job near me in KT22, Leatherhead, Surrey! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!