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Group Operations Manager (Lloyds Broker)

Job Posted: an hour ago

Salary: £ 65,000 - 85,000 / Annum
Job Type: Permanent
Location: London

Expire in: a month

Job Description

Head of Group Operations

London | Hybrid Working | £65,000 - £85,000 + Bonus + Excellent Benefits

Are you an experienced insurance operations leader looking for the opportunity to build, shape and influence a role from the ground up?

Do you have a strong London Market background with Lloyd's, Xchanging and PPL expertise, and want to play a key role in the growth of a highly ambitious specialist broker?

If so, this could be the opportunity you've been waiting for.

We're working with a fast-growing specialist Lloyd's Broker that places UK and International risks into the Lloyd's market. The business has built a strong reputation for supporting start-up organisations with innovative insurance solutions and is now entering an exciting phase of growth across the UK, Europe, North America and international markets.

As part of these expansion plans, they are creating a brand-new position for a Head of Group Operations.

This is a rare opportunity to design, develop and own an operational leadership role that has never previously existed within the business.

The Opportunity

Reporting directly to the Group CEO and Group Managing Director, you will provide strategic and operational leadership across the group, ensuring that systems, processes, governance and operational infrastructure support continued growth across multiple territories.

You'll act as a key member of the leadership team, helping to drive operational excellence, improve efficiency and enhance client outcomes across the entire business.

This role combines hands-on operational management with strategic oversight and will suit someone who enjoys improving processes, creating structure and helping businesses scale successfully.

Key Responsibilities

Providing operational leadership across the UK, European, North American and international businesses
Managing and overseeing end-to-end insurance workflows including:
New business
Marketing
Placement
Client onboarding
Mid-term adjustments
Renewals
Invoicing
Claims liaison
Complaints handling
Driving process improvement initiatives and automation projects
Monitoring service standards and client outcomes across the group
Identifying operational bottlenecks and implementing solutions
Managing capacity, resource planning and team productivity
Creating effective holiday, absence and contingency planning processes
Producing and analysing MI and management reporting
Supporting broker administration and finance operations teams
Enhancing governance frameworks, compliance processes and group-wide risk management
Ensuring operational infrastructure supports future growth and acquisitions

About You

To be considered for this role, you'll need:

A strong insurance operations management background gained within the London Market
Previous experience working within a Lloyd's Broker environment
Excellent knowledge of Lloyd's market processes and operations
Strong experience with Xchanging and PPL platforms
A proven track record of driving operational improvements and efficiencies
Experience managing operational teams, workflows and business processes
Strong analytical and problem-solving skills
The ability to work effectively with senior stakeholders and leadership teams
Experience supporting business growth through scalable operational structuresThis role will particularly appeal to individuals who enjoy building frameworks, improving processes and influencing strategic decision-making at senior level.

What's on Offer?

Salary of £65,000 - £85,000 depending on experience
Performance-related bonus
Hybrid working
Flexible working arrangements
9am – 5:30pm working hours with one-hour lunch break
Pension scheme
Private Medical Insurance
EV Salary Sacrifice Scheme
The opportunity to create and shape a newly established leadership role
Direct exposure to senior leadership and strategic business decisions
Genuine long-term career progression within a rapidly growing international businessThis is an exceptional opportunity for an ambitious operations professional who wants to make a significant impact within a growing Lloyd's Broker and play a key role in its future success.

For a confidential discussion and further information, please contact Kieran at CKB Recruitment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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