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Guest Experience Manager
Job Posted: 2 days ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Cannock
Expire in: 25 days
Job Description
Guest Services Manager
9 Month Fixed-Term Contract | £35,000 + Bonus | Cannock, West Midlands
Are you a hospitality or retail leader who thrives on delivering outstanding customer experiences? We’re seeking a Guest Experience Manager to join a prestigious retail and leisure destination in Crannock. This is a maternity cover contract running until mid-May 2026, offering you the opportunity to lead a dynamic team in a fast-paced, guest-focused environment.
The Role
Championing service excellence across the centre and resolving guest issues promptly
Managing, training, and motivating a guest-facing team to exceed expectations
Delivering against KPIs including guest satisfaction scores, gift card sales, and commercial opportunities
Ensuring guest-facing areas are presented to the highest standard
Managing budgets and ensuring operational compliance
Analysing performance data to identify areas for improvement
About You
Passionate about creating outstanding guest experiences
Experienced in managing guest-focused teams in hospitality, retail, or leisure environments (luxury hotels, events, airlines or similar)
Skilled in building strong relationships with guests, stakeholders, and team members
Confident producing reports, managing budgets, and forecasting activity
A natural leader with a positive, can-do attitude and the ability to manage rotas in a fast-paced setting
Benefits
25 days holiday per annum
Company pension contribution of 9% into a Self-Invested Personal Pension Plan (SIPP) Private Medical Insurance & Cashplan (individual cover)
Critical Illness Insurance
Income Protection Insurance
Life Assurance
Discretionary bonus scheme (up to 20% of salary)Before You Apply
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Looking for your next career move? Join a top company hiring Guest Experience Manager job near me in Cannock! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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