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Guest Relations Coordinator
Job Posted: 3 days ago
Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Edinburgh, City of Edinburgh
Expire in: 25 days
Job Description
Full-time | Onsite
Salary: up to £35,000
Location: Edinburgh
We are recruiting for a Guest Relations Coordinator to join a small, dynamic hospitality team. This is a hands-on, customer-facing role combining guest experience with marketing support, ideal for someone who enjoys variety and taking ownership.
This is a full-time, onsite position working 5 days out of 7, with some weekend and on-call flexibility required.
The Role
You’ll play a key role in delivering an excellent guest experience while supporting marketing activity across digital channels. As part of a small team, a flexible and proactive approach is essential.
Guest Relations & Operations
* Managing guest bookings and information
* Acting as a point of contact for guest enquiries (in person, phone, and email)
* Supporting guests onsite and managing expectations
* Handling complaints and resolving issues professionally
* Coordinating guest feedback and reviews
* Liaising with housekeeping and maintenance teams to ensure smooth operations
Marketing & Brand Support
* Managing and updating websites, social media, and digital platforms
About You
* Previous experience within hospitality (hotel, serviced apartments, or similar)
* Personable, professional, and customer-focused
* Comfortable working in a fast-paced, guest-facing environment
* Organised, proactive, and able to use initiative
* Strong communication skills, both written and verbal
* A flexible team player happy to support across different areas of the business
Working Pattern & Package
* Full-time, onsite role
* Typical hours 10am–6pm
* 5 days out of 7 (including some weekends)
* On-call and holiday cover as required
* Competitive salary, dependent on experienceBefore You Apply
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Looking for your next career move? Join a top company hiring Guest Relations Coordinator job near me in Edinburgh, City of Edinburgh! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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