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Guest Service Manager
Job Posted: 8 days ago
Salary: £ 34,000 - 34,000 / Annum
Job Type: Permanent
Location: Ascot, Berkshire
Expire in: 20 days
Job Description
Guest Service Manager - £34,000 + service charge - Ascot
Join a prestigious 5-star hotel where exceptional service and guest experience are at the heart of everything you do.
As a Guest Service Manager in Ascot, you'll lead the Front of House operation, ensuring every guest enjoys a seamless and memorable stay. This is a fantastic opportunity for an experienced duty manager or hospitality professional ready to take the next step in a luxury environment.
Why apply?
You'll enjoy a range of benefits designed to reward and support you, including:
Complimentary stays at sister hotels
Free meals on duty
50% off food and beverage
Laundry service provided
Free parking on site
Refer a friend scheme
Learning and development opportunities
Regular social events to celebrate success
Key Responsibilities
You'll take the lead in delivering a world-class guest journey:
Oversee the Front of House operation, ensuring smooth daily and nightly running
Anticipate guest needs and provide intuitive, seamless service
Act as an ambassador for the hotel, proactively engaging with guests throughout their stay
Communicate effectively across departments to enhance the guest experience through personalisation and attention to detail
What we're looking for
We're seeking a hands-on and passionate hospitality professional who can inspire confidence and deliver exceptional service:
Previous experience as a duty manager or similar within a luxury 5 star hotel environment
Strong leadership and communication skills
A guest-focused approach with excellent attention to detail
Confidence in managing a high-end Front of House operation
A car driver is essential
If you're ready to take the next step as a Guest Service Manager in Ascot, we'd love to hear from you. Apply now to join this renowned 5-star hotel team.
Job Number │ (phone number removed) / INDFOH
Location │ Ascot
Role │ Guest Service Manager
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