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GWS/GCP Support Engineer
Job Posted: 6 hours ago
Salary: £ 400 - 450 / Day
Job Type: Contract
Location: SE1, Puddle Dock, Greater London
Expire in: a month
Job Description
About the Role:
Our client is looking for an L3 GWS/GCP Support Engineer to play a crucial role in delivering mission- and business-critical application services to our internal customers. Reporting to the Managed Services team, you will ensure exceptional technical support with a strong focus on customer satisfaction, service quality, and efficiency. This position is integral to our Production Support department, requiring a versatile skill set to support various applications within our client’s Commerce Engineering products portfolio. We seek candidates who are deeply passionate about technology, dedicated to delivering outstanding customer service, and thrive in dynamic, high-paced environments.
About You:
* Customer interaction skills
* Excellent written and verbal communication skills
* Managing support work independently with occasional support from additional AMs.
* Strong technical skills and exceptional organizational skills
* A collaborative utility player mentality (low ego)
* Creative problem-solving abilities
* A proactive sense of curiosity
* Flexibility to be an on-call support person, and flexibility to stretch during holiday season.
Responsibilities:
* Provide technical support and administration with a focus on applications in the Collaborations Applications suite including, but not limited to Microsoft Office 365, Google Workspace, Dropbox, Box, Lucidchart, Asana, Tableau, Slack, SurveyMonkey, and Quip
* Collaborate and consult with users to troubleshoot and to resolve technical issues as they pertain to the collaboration applications portfolio
* Provide training on new and existing features
* Facilitate application testing throughout the change process
* Identify trends in issues, investigate the best solution with providers and communicate to appropriate teams
* Help migrate users out of declining services by finding alternative solutions, communicating, and helping users with the migration process
* Monitor, maintain, and look for opportunities to optimize and improve systems both for users and for admins/governance teams
* Provide ongoing documentation in the form of wikis for user base
Your Expertise:
* 8+ years’ System Administration and custom solution development experience with a focus on collaboration applications including, but not limited to Microsoft Office 365, Google Workspace, Dropbox, Box, Lucidchart, Asana, Tableau, Slack, SurveyMonkey, and Quip
1. Google Workspace - primarily Google Drive & Editors (Docs, Sheets, Slides, Sites, Forms, Drawing) and AppScripts, 3rd party add-ons and custom integrations
2. Microsoft Office 365 – All O365 apps, including PowerAutomate and all 3rd party integrations and custom developments
* Deep technical experience with above applications (APIs, integrations) for daily maintenance tasks, system configuration, and custom solution development
* Ability to offer deep application features consulting, including the execution of exception evaluations and new SaaS application request intakes
* Certifications in one or more of the following applications is a MUST:
1. Microsoft 365 Certified: Enterprise Administrator Expert
* Infrastructure (email back-end support - Exchange)
2. Google Professional Workspace Administrator certification
* Experience with custom solution development for Google AppSheet, including deep technical expertise with other Google Apps (GCP, APIs, integrations)
3. Tableau Desktop Specialist certification Please note that the rates are negotiable and the contract will be inside IR35Before You Apply
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