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Head of Aftersales
Job Posted: 24 days ago
Salary: £ 40,000 - 40,000 / Annum
Job Type: Permanent
Location: Huntingdon
Expire in: 4 days
Job Description
My client based in Huntingdon are currently recruiting for a Head of Aftersales to lead strategy and operations across the region. You will drive customer satisfaction, grow aftersales revenue, maintain profit margins, and ensure efficient delivery of service and parts while contributing to overall business success.
Monday – Friday 9am – 5pm
Salary £40,000 + Bonus + Car
Key Responsibilities
Develop and implement regional aftersales strategy, including market analysis and sales forecasting
Lead, mentor, and develop the aftersales team, fostering a high-performance culture
Manage key customer and supplier relationships, ensuring excellent service and feedback integration
Optimise processes across service and parts operations to improve efficiency and quality
Ensure compliance with company, legal, and health & safety standards
Oversee regional P&L, including budgeting, cost control, and financial performance analysis
Collaborate with internal teams and communicate performance to senior management
Qualifications & Experience
5+ years in aftersales management (agricultural machinery or retail preferred)
Proven ability to grow revenue and improve customer satisfaction
Strong commercial, analytical, and market awareness
Willingness to travel within the region
Key Skills
Leadership and team development
Strong communication and stakeholder management
Data-driven decision making and problem-solving
Customer-focused mindset
Organised, adaptable, and results-driven
Proficient in Microsoft Office and CRM systems
Additional
Full driving licence required
Company vehicle, laptop, and phone provided
If you have the skills and experience listed above please send your CV to or call (phone number removed)
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