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Head of Agent Oversight
Job Posted: an hour ago
Salary: £ 85,000 - 95,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Head of Agent Oversight
Location: Hybrid – Swindon or London Salary: £85,000 to £90,000 + Bonus
Edenred PayTech is seeking an experienced and strategic Head of Agent Oversight to lead the governance and control of outsourced Agent activities across our UK operations. This is a pivotal leadership role, ensuring our Agents operate with integrity, resilience, and full regulatory compliance across customer onboarding, interaction, financial operations, and risk management.
You’ll be responsible for building and guiding a dedicated oversight team, collaborating with internal experts, and driving a risk-based, data-informed approach to monitoring and improving Agent performance. This is a high-impact opportunity to shape oversight strategy in a fast-paced, regulated fintech environment.
Key Responsibilities
* Define the vision and strategy for Agent Oversight, providing leadership and development to the oversight team
* Own and execute due diligence testing and ongoing monitoring of Agent activities
* Lead monthly Agent Oversight forums, ensuring transparent reporting and actionable outcomes
* Maintain oversight of Agent practices, ensuring alignment with current and emerging regulatory requirements
* Review and challenge policies, procedures, and tools used by Agents to ensure effectiveness and compliance
* Drive continuous improvement through proactive engagement with Agents and internal stakeholders
* Capture insights from Agent operations to enhance Edenred PayTech’s controls and risk mitigation
* Ensure monthly oversight reporting accurately reflects Agent control environments
* Oversee execution of Edenred PayTech controls by Agents, identifying and addressing gaps
* Conduct monthly sampling and qualitative analysis, reporting findings to governance committees
* Collaborate with operational teams to resolve identified issues and improve control frameworks
* Develop performance metrics and identify outliers for targeted action
* Coordinate annual Agent self-assessments and ensure risk reporting is robust and actionable
* Conduct on-site Agent visits to validate controls and build relationships
* Provide meaningful MI to Executive Committee and Board
Key Relationships
External:
Agents
Regulatory and competent authorities
Internal:
Edenred Business Units / EPS Service Managers
Financial Crime Hub (1LoD)
Compliance, Risk Management, Audit
Skills & Experience
Essential:
* Minimum 5 years’ experience in a regulated payments or financial services organisation
* Strong understanding of AML, fraud, compliance, risk, and security regulations
* Proven experience in financial crime risk and control environments
* Track record of implementing and managing control frameworks
* Excellent communication and stakeholder management skills
* Experience leading teams and developing talent
* Ability to analyse complex problems and deliver practical solutions
* Familiarity with FCA rules and regulatory expectations
* Experience identifying control weaknesses and driving remediation
* Relevant certifications (e.g., CAMS, AML, audit) are advantageous
Behavioural:
* Champion of compliance and operational excellence
* Inspirational leader with a transformation mindset
* Committed to ownership, engagement, and continuous improvement
* Service-oriented with a strong risk awareness
* Demonstrates integrity, transparency, and professionalism
Why Edenred PayTech?
We’re a subsidiary of the Edenred Group and a leader in prepaid solutions, including banking, virtual cards, debit, credit, and payment processing. At Edenred PayTech, you’ll be part of a forward-thinking organisation that values innovation, agility, and personal growth.
What We Offer
25 days annual leave + Bank Holidays
Hybrid working (3 days in office per week)
Income protection & life insurance (4x salary)
Wellbeing support via Employee Assistance Programme
Employee discount shopping platform
Digital learning tools
Complimentary office snacks & refreshments
Volunteering programme & social events
Pension scheme (6% employer contribution)
Discretionary bonus scheme
Holiday trading (buy/sell up to 5 days)
Medical & international travel cover
Monthly gym allowance
Employee referral bonus
Season ticket loan & Cycle to Work schemeBefore You Apply
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