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Head of Customer Care
Job Posted: a day ago
Salary: £ 60,000 - 70,000 / Annum
Job Type: Permanent
Location: Newcastle upon Tyne
Expire in: a month
Job Description
Exciting opportunity for New Homes Head of Customer Care!
Location: Newcastle upon Tyne
Salary: Competitive (DOE) + Car/Car Allowance + Bonus + Hybrid Working
Build More Than Homes-Build Your Career
Are you ready to lead with purpose and make a lasting impact? My client doesn't just construct houses, they craft communities and careers. Join them as Head of Customer Care, you will play a pivotal role in shaping exceptional homeowner experiences while advancing your professional journey.
Why Choose New Homes?
·Competitive Compensation: Attractive salary package with performance-based bonuses.
·Vehicle Benefits: Company car or car allowance to support your mobility needs.
·Comprehensive Benefits: Life assurance, contributory pension scheme, and access to our employee benefits platform offering high-street discounts and wellbeing support.
·Hybrid Working: Flexibility to work from home up to 2-3 days per week, promoting work-life balance.
·Career Development: Industry-leading training programs and clear pathways for career progression.
·Inclusive Culture: Commitment to diversity, inclusion, and empowering your development.
Your Role: Leading Customer Excellence
As the Head of Customer Care, you will:
·Lead and Inspire: Manage and mentor the Customer Care team, including Managers, Coordinators, Administrators, and Maintenance Operatives.
·Collaborate Strategically: Work closely with Construction and Sales Teams, contributing to regional management decisions with a customer-centric focus.
·Ensure Quality Service: Oversee post-occupation customer issues, ensuring resolutions align with company guidelines and uphold our reputation.
·Report and Advise: Keep the Construction Director and Managing Director informed on customer issues and the actions taken to resolve them.
What We're Looking For:
·Proven Leadership: Demonstrated experience managing high-performing customer care teams in customer-focused environments.
·Customer-Centric Mindset: Strong understanding of business requirements and brand positioning, with an intuitive focus on customer satisfaction.
·Adaptability: Ability to thrive in a fast-paced environment and quickly learn different systems.
·Industry Experience: While construction industry experience is advantageous, it is not essential.
For more information, please contact Joanna Collett at C&P Recruitment, or for immediate consideration please apply now.
Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to
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Looking for your next career move? Join a top company hiring Head of Customer Care job near me in Newcastle upon Tyne! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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