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Head of Customer Operations

Job Posted: 10 hours ago

Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: S18, Dronfield, Derbyshire

Expire in: a month

Job Description

Ref. TTD4

TITLE Head of Customer Operations

Location: Dronfield

Salary: £35,000

Contract Type: Permanent

The Opportunity

We're delighted to be supporting our client in the search for a Head of Customer Operations to join their team.

This is an exciting opportunity to join a growing multi-brand business where you'll play an important role in leading and improving the customer service function across five brands.

Whether you're looking for your next challenge or seeking an environment where your skills and experience can truly make an impact, this could be the opportunity you've been waiting for.

Key Responsibilities

• Lead customer service operations across multiple brands, ensuring a consistent, high-quality experience

• Review and implement systems and processes to improve efficiency and performance

• Manage, develop and restructure the customer service team

• Introduce KPIs and reporting to drive continuous improvement

What We're Looking For

• Experience in customer service or operations leadership

• Strong organisational and problem-solving skills

• Experience improving processes and implementing systems

• Previous experience managing or developing a team

• A proactive, hands-on approach with a passion for customer service

The Rewards & Benefits

• Profit share bonus scheme

• Flexible and hybrid working options

• Generous holiday allowance

• On site Gym

• Free Parking

Interested?

We'd love to tell you more about this opportunity and the business behind it.

Call (phone number removed) to find out more or click apply.

Our Commitment to Inclusion

The Talent Division is committed to creating an inclusive recruitment process where everyone feels valued, respected, and able to succeed.

We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diverse teams make stronger businesses and encourage applications from all suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Head of Customer Operations job near me in S18, Dronfield, Derbyshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!