Hiring Now: Head of Customer Service Near You – Apply Today!
Your Next Head of Customer Service Job Starts Here – Apply Now!
Head of Customer Service
Job Posted: 6 days ago
Salary: £ 12.5 - 12.5 / Hour
Job Type: Temporary
Location: Cheltenham, Gloucestershire
Expire in: 22 days
Job Description
What’s in it for you?
Join a fast-growing, design-led British menswear brand | Lead a high-impact team with real influence across the business |Creative, collaborative culture with a focus on craftsmanship and quality |Full time | Free parking
What will you be doing?
* Leading and scaling our customer service function
* Ensuring a consistent, high-quality customer experience
* Handling escalations and improving service processes
* Working cross-functionally with fulfilment, marketing, and product teams
* Monitoring performance metrics and driving continuous improvement
Must Have’s
* Proven leadership in customer service, ideally in eCommerce
* Strong communication and problem-solving skills
* Experience with platforms like Shopify, Gorgias, Klaviyo, or similar
* A passion for delivering standout service
Helpful Extras
* Background in fashion, lifestyle, or retail
* Analytical mindset with a strong grip on performance metrics and service data
* Comfortable wearing multiple hats in a scale-up environment
If you're ready to make a difference on site, please send your CV to Alison at i2i Recruitment today.
Our mission of 'Making Recruitment Personal’ also means making recruitment fair. We are committed to reviewing every application with a focus on diversity and inclusion.
We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of whether it’s successfulBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Head of Customer Service job near me in Cheltenham, Gloucestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).