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Head of Implementation
Job Posted: 19 minutes ago
Salary: £ 65,000 - 70,000 / Annum
Job Type: Permanent
Location: Birmingham, West Midlands
Expire in: a month
Job Description
An excellent opportunity to join the leadership team at a highly successful software development company.
Client Details
My client is an innovative software development business who are searching for a Head of Implementation to join their leadership team.
As Head of Implementation, you will take full ownership of the implementation function, leading and mentoring a team of three consultants to ensure seamless, successful implementation for our clients.
This is a permanent role, with hybrid working based out of Birmingham.
Description
Own the full implementation lifecycle, from kick-off through go-live and early adoption.
Lead, coach, and scale a team of Implementation Consultants.
Develop and continuously improve implementation processes, tools, and playbooks to drive efficiency and consistency.
Partner with Sales, Product, and Customer Success to ensure a seamless customer journey.
Act as the senior escalation point for complex implementations or issues.
Analyse data and feedback to optimise time-to-value and customer outcomes.
Help define and track KPIs around implementation success, team utilisation, and client satisfaction.Profile
Proven experience in implementation, onboarding, or professional services-ideally in a SaaS environment.
Strong leadership experience with a track record of developing high-performing teams.
Experience implementing software for clients at a SaaS or software development company.
Excellent project management and communication skills.
Passion for process improvement and scalable delivery models.
Comfortable in a fast-paced, growing business where priorities evolve and initiative is key.Job Offer
Salary of up to £70,000 DOE
Hybrid working
Plus many more excellent benefitsBefore You Apply
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