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Head of Leasehold
Job Posted: 10 hours ago
Salary: £ 500 - 500 / Day
Job Type: Contract
Location: E16, Royal Docks, Greater London
Expire in: a month
Job Description
Interim Head of Leaseholders – East London – £500 a day (umbrella)
A London Local Authority is seeking an experienced and strategic Interim Head of Leaseholders to lead and transform leaseholder services across the borough. This is a pivotal role driving operational excellence, improving transparency, and ensuring full compliance with statutory obligations — particularly around service charges, major works, and resident engagement.
Key Responsibilities:
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Lead the end-to-end leaseholder service, including billing, consultation, dispute resolution, and communications.
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Oversee Section 20 processes for major works, ensuring legal compliance and effective stakeholder management.
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Create and embed a single, cohesive leasehold team across the borough.
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Develop and implement policies, procedures, and performance frameworks to drive quality and accountability.
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Collaborate with finance, legal, asset management, and housing teams to deliver joined-up services.
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Act as the strategic lead for leaseholder engagement, ensuring clear, empathetic, and timely communication.
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Manage complex cases, complaints, and tribunal matters with professionalism and attention to detail.
Experience Required:
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Proven track record managing leaseholder services within a local authority or housing association.
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In-depth knowledge of leasehold legislation, service charge frameworks, and Section 20 consultation.
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Strong leadership and stakeholder management skills.
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Excellent written and verbal communication, with the ability to simplify complex issues for residents and partners.
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Demonstrated experience in policy development, performance management, and service transformationBefore You Apply
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