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Head of Operations (Telecommunications)
Job Posted: 5 hours ago
Salary: £ 55,000 - 65,000 / Annum
Job Type: Permanent
Location: Brent, Greater London
Expire in: a month
Job Description
Head of Operations – Lead Innovation and Excellence in Telecommunications
Location - Wembley, office based
Salary - £65000+
Are you an experienced operations leader ready to shape the future of the telecommunications industry? We’re looking for a Head of Operations to lead our National Operations Centre, driving efficiency, innovation, and exceptional service delivery.
Why Join Us?
As a key player in the telecommunications sector, our Client is dedicated to delivering seamless connectivity and outstanding customer experiences. This is your opportunity to lead a team of 80 professionals, harness cutting-edge technology, and implement strategies that set new benchmarks for operational excellence in telecommunications.
Your Key Responsibilities
* Operational Leadership: Oversee daily operations within the National Operations Centre, ensuring seamless coordination and efficient allocation of service tasks across telecommunications networks.
* Team Leadership: Inspire, develop, and manage a team of 80 skilled professionals, fostering a culture of excellence, innovation, and continuous improvement.
* Strategic Contribution: Shape and execute strategies to enhance service delivery, customer satisfaction, and operational efficiency in the fast-paced telecoms environment.
* Financial Oversight: Manage the centre's budget, ensuring optimal resource utilization to achieve key performance targets.
* Communication Excellence: Maintain effective communication across teams, stakeholders, and the broader organization to support smooth operations.
* Technical Proficiency: Utilize telecom-specific technologies, including network optimization tools, Qlik, AI, and PureCloud, to elevate operational performance.
* Innovative Leadership: Drive process and technological advancements, identifying opportunities to enhance our telecommunications service offerings.
* Analytical Reporting: Develop and implement reporting frameworks to monitor performance metrics and KPIs, ensuring data-driven decision-making.
* Stakeholder Engagement: Build and sustain strong relationships with internal and external stakeholders, from senior management to clients and network providers.
* Contact Centre Mastery: Ensure exceptional customer service across inbound and outbound communication channels, in line with telecom industry best practices.
What You Bring to the Table
Essential Competencies:
* Leadership Expertise: Proven ability to lead and inspire large teams within the telecommunications industry.
* Communication Skills: Outstanding verbal, written, and presentation abilities to convey complex ideas clearly.
* Analytical Insight: Advanced skills in data analysis, with expertise in Excel and telecom-focused tools.
* Strategic Vision: A results-driven approach to improving operations and delivering exceptional customer experiences.
* Innovative Problem-Solving: A track record of implementing forward-thinking solutions tailored to telecom operations.
* Financial Acumen: Strong budgeting and resource management skills, aligned with business objectives.
* Technical Proficiency: Familiarity with telecommunications technologies and operational frameworks.
* Experience: you must have an extensive background working in the Telecommunication industry
Qualifications:
* A Bachelor’s degree in Business Administration, Operations Management, or a related field.
* Extensive experience in operations management within the telecommunications or service delivery sector.
* Proven success in managing large teams in a dynamic, fast-paced environment.
* Advanced proficiency in Microsoft Excel and telecom-related operational technologies.
What We Offer
* A dynamic and collaborative environment in one of the most exciting industries.
* The chance to lead impactful projects and drive innovation in telecommunications.
* A competitive salary of £55000 - £65000 and benefits package, with opportunities for professional growth.
Be the Future of Telecommunications
If you’re ready to lead operational excellence in the telecommunications industry and make a meaningful impact, we want to hear from you!
Apply now to join a team where your leadership and expertise will drive success and innovationBefore You Apply
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Looking for your next career move? Join a top company hiring Head of Operations (Telecommunications) job near me in Brent, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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