Hiring Now: Head of Operations - Telemarketing Near You – Apply Today!
Your Next Head of Operations - Telemarketing Job Starts Here – Apply Now!
Head of Operations - Telemarketing
Job Posted: 11 days ago
Salary: £ 36,000 - 36,000 / Annum
Job Type: Permanent
Location: Portsmouth
Expire in: 16 days
Job Description
Our client who are telemarketing and lead generation specialists, who work with a number or prestigious clients are looking for a Head of Operations to be able to optimise the department’s KPI performance, increase client retention and proactively seek additional business improvement opportunities to enhance the overall business direction.
This role involves managing the day-to-day needs of the team, setting expectations, and supporting them through training, coaching, and personal development, while also contributing to the company's strategic vision whilst also supporting multiple client campaigns and building a relationship with clients too.
Reporting into the Director, responsibilities will include…
Performance:
Oversee the renewal pipeline across teams, supporting Team Managers to achieve and exceed targets
Take ownership of overall KPI and renewal performance, using data to drive strategic improvements
Contribute to and deliver the company’s strategic goals, aligning operational execution with business vision
People Management:
Communicate expectations clearly and foster a culture of ownership, accountability, and self-sufficiency
Deliver training, coaching, and personal development through a mentoring approach
Support Team Managers in developing their people, ensuring consistent growth and high performance
Client Development:
Guide teams to maintain consistent, high-quality client communication and relationships
Identify and nurture growth opportunities across key client accounts
Monitor campaign performance and lead initiatives to drive continuous improvement and exceed expectations
Collaboration & Process:
Work cross-functionally to ensure alignment between departments and strategic goals
Promote an open, collaborative environment that supports innovation and shared success
Knowledge and Skills
Previous Managerial experience within a contact centre/telemarketing environment
Has leadership experience managing managers and driving team performance
Is commercially minded, confident using data to influence strategic decisions
Demonstrates strong communication, coaching, and stakeholder management skills
Thrives in a fast-paced, client-focused environment
Brings a proactive, solution-driven mindset with a passion for developing people
Salary
£36.000 basic with very competitive OTE
Working hours
8.30am – 5.30pm Monday – Thursday
8.30am – 3pm Friday’s
Perks & Benefits
Flexitime.
Regular Incentives & Rewards
Subsidised Gym Membership
Free Lunch Friday
Dress Down
Pool TableBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Head of Operations - Telemarketing job near me in Portsmouth! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).