Hiring Now: Head of Outbound Operations Near You – Apply Today!

Your Next Head of Outbound Operations Job Starts Here – Apply Now!

Head of Outbound Operations

Job Posted: 16 days ago

Salary: £ 65,000 - 70,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 12 days

Job Description

Head of Outbound Operations | Manchester | Fashion | £70k+

Role Overview

We are looking for a highly strategic, data-driven Head of Outbound Operations to take ownership of our downstream supply chain and multi-site fulfilment strategy. This is a key leadership role responsible for ensuring products reach customers and commercial partners efficiently, accurately, and with an exceptional level of service.

Your remit begins when inventory is ready for fulfilment. Working alongside internal supply chain stakeholders, you will take accountability for external logistics partners, warehouse operations, carrier relationships, and the continuous improvement of outbound processes.

A key focus of the role will be supporting the evolution of a multi-site fulfilment model, including the successful implementation and optimisation of new operational capacity, systems, and processes.

Key Responsibilities

3PL Management & Operational Scaling

Multi-Site Governance:
Oversee and performance-manage multiple third-party logistics partners, ensuring strong operational alignment, consistent service levels, and clear accountability across all locations.

New Site & Operational Projects:
Lead operational projects relating to warehouse launches, transitions, and improvements, ensuring successful implementation against agreed timelines, systems requirements, and service expectations.

Performance Management:
Monitor and challenge 3PL partners against key operational KPIs, including fulfilment accuracy, inventory control, dispatch performance, service levels, and customer experience metrics.

Capacity & Peak Planning:
Work closely with warehouse partners to forecast demand, plan labour requirements, and ensure operational readiness during peak trading periods.

Continuous Improvement & Process Optimisation

Operational Excellence:
Review and improve outbound workflows to identify inefficiencies, reduce operational costs, and improve speed from order receipt through to customer delivery.

Returns Optimisation:
Drive improvements across reverse logistics processes, ensuring returned stock is processed efficiently, availability is maximised, and customer experience remains strong.

Systems & Automation:
Partner with internal technology teams and external providers to optimise warehouse systems, order management processes, automation opportunities, and inventory visibility.

Carrier & Final Mile Strategy

Carrier Management:
Own relationships with delivery partners, managing performance, commercial negotiations, service improvements, and cost optimisation.

Delivery Network Strategy:
Develop and maintain a flexible carrier strategy that balances customer expectations, operational performance, and margin protection.

Wholesale & Commercial Compliance:
Ensure outbound operations meet the requirements of key commercial partners, maintaining strong compliance across documentation, systems integration, and delivery processes.

About You

Experience:
You will have proven experience in a senior outbound logistics, fulfilment, or operations leadership role within a fast-paced retail, ecommerce, consumer goods, or fashion environment.

3PL Expertise:
Strong experience managing outsourced warehouse operations, ideally across multiple sites, with a track record of improving performance and leading operational change.

Omnichannel Knowledge:
A strong understanding of both direct-to-consumer fulfilment and business-to-business distribution models.

Commercial & Analytical Approach:
A data-led operator who can analyse operational performance, identify cost-saving opportunities, negotiate effectively with partners, and drive measurable improvements.

Benefits

Competitive performance bonus linked to operational and cost-saving objectives

Modern, collaborative working environment

Staff benefits and product discount

Opportunity to shape and scale a growing international operation

BH36919

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Head of Outbound Operations job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!