Hiring Now: Head of Outsourced Services Near You – Apply Today!

Your Next Head of Outsourced Services Job Starts Here – Apply Now!

Head of Outsourced Services

Job Posted: 12 days ago

Salary: £ 65,000 - 80,000 / Annum
Job Type: Permanent
Location: SN15, Callow Hill, Wiltshire

Expire in: 15 days

Job Description

Head of Outsourced Services

Exeter, Brinkworth or Abercynon (Hybrid)
£65,000 – £80,000 + benefits

We are working with a growing, private equity-backed technology business that delivers specialist data and processing solutions within a regulated environment. They are now seeking an experienced Head of Outsourced Services to lead and evolve a high-performing, multi-site operation.

This is a fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth.

The Role

You will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance.

You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement.

Key Responsibilities

Commercial & Sales

  * 

    Develop and maintain a compelling outsourced services proposition (including SLAs, pricing and benefits)

  * 

    Support bid activity and identify opportunities for growth and cross-sell

  * 

    Oversee billing, invoicing and commercial performance, ensuring profitability

  * 

    Maintain accurate customer records to support renewals and service reviews

Implementation & Service Delivery

  * 

    Engage with clients during onboarding to ensure a smooth implementation

  * 

    Work closely with internal teams to deliver successful project go-lives

  * 

    Define and monitor performance metrics and reporting

Operations & Processing

  * 

    Ensure clear contracts and expectations are in place for all clients

  * 

    Drive SLA performance, compliance and quality across processing teams

  * 

    Manage escalations and complex issues effectively

  * 

    Oversee supplier relationships relating to printing, scanning and operational systems

Contact Centre Leadership

  * 

    Lead multi-site contact centre operations, ensuring service excellence

  * 

    Use data and insight to improve processes and reduce call volumes

  * 

    Support clients in enhancing self-service and digital engagement

  * 

    Manage third-party system providers and workforce planning

Strategy & Leadership

  * 

    Own departmental P&L, identifying efficiencies and improvement opportunities

  * 

    Develop and coach leadership teams to enhance performance and capability

  * 

    Ensure regulatory and PCI compliance across the function

  * 

    Foster a positive, high-performance and proactive team culture

About You

  * 

    Proven experience in an outsourcing or business services environment

  * 

    Strong understanding of operational delivery, SLAs and service optimisation

  * 

    Commercially astute with experience managing budgets and performance

  * 

    Skilled in data analysis, using insights to drive improvement

  * 

    Confident leader with excellent communication and stakeholder management skills

  * 

    Experience in contract management and working within regulated environments

  * 

    Exposure to AI or digital transformation in customer experience (desirable)

What’s on Offer

  * 

    Salary of £65,000 – £80,000 (depending on experience)

  * 

    25 days holiday + bank holidays

  * 

    Hybrid working across Exeter, Brinkworth or Abercynon

  * 

    The opportunity to shape and lead a critical function within a growing business

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Head of Outsourced Services job near me in SN15, Callow Hill, Wiltshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!