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Head of Policy & Technical(Pension)
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Nationwide
Expire in: a month
Job Description
Role: Head of Policy & Technical (CSPS)
Reports to: Head of Business Controls
Primary purpose of the role: To lead and develop a team of technical consultants with aim to deliver high quality service to the Cabinet Office, employers, members, internal operational teams and external stakeholders.
The objective of the Policy & Technical Team is support that the administration of the Civil Service Pension Scheme (CSPS) complies with all existing legislation, regulations, and instructions from government bodies. This will involve the proactive identification of issues, horizon scanning and the supporting in the implementation of policy changes affecting the CSPS.
The role will include taking responsibility for key internal and external relationships, and reporting to the Cabinet Office. They will be a member of the Policy & Technical Working Group, providing advice, guidance and information on pensions technical issues.
Key responsibilities
Support the Head of Business Controls in developing and delivering objectives for the wider Capita Pensions Governance teams.
Support senior management with developing objectives for the Team.
Represent the team at the Policy and Technical Working Group with the Cabinet Office.
Responsible for delivering internal and Cabinet Office service reporting on behalf of the Policy & Technical Team.
Lead on policy and technical matters and be a main point of contact for the Cabinet Office policy team and escalations for operational teams.
Lead on policy & technical casework and meetings, taking ownership of delivery and actions, delegating within the Policy & Technical Team and working effectively with other operational teams.
Proactively plan ahead for technical changes and service risks, support with mitigations and process enhancements to ensure business readiness.
Promote quality, knowledge sharing and change by working with other operational teams and across CSPS processes.
Embrace your own personal development, that of the Team, and maintenance of CSPS, pensions and tax technical knowledge.
Motivate, manage performance, ensure quality and own HR processes in the Team; e.g. recruitment, staff onboarding.
Identify and address skills and knowledge gaps in the Team to foster a culture of improvement and knowledge sharing.
Manage and report on resources, utilisation and capacity within the Team.
Promote a positive culture towards development, supported by people surveys, high-quality and actionable feedback and Team action plans.
Key tasks
Lead and be the main point of contact for policy & and technical issues, changes to legislation or announcements, including the Cabinet Office policy team, HMT, HMRC, the Pensions Regulator, and other public service pension schemes.
Work effectively with key operational teams for technical delivery.
Management of member casework and Cabinet Office technical referrals.
Supporting the Complaints Team with Pensions Ombudsman cases, MP and Cabinet Office escalations.
Support Cabinet Office with policy drafting; policy input into stakeholder and website materials, correspondence with regulatory bodies and scheme stakeholders.
Drafting of relevant content for inclusion in client service delivery reporting.
Ensure Team adherence to Quality Management Systems, compliance with relevant regulations and Capita policies and reporting of breaches.
Ensure internal and external policy and policy queries are managed efficiently and prioritised to minimise any service impact, wherever possible.
Plan in advance and identify key risks, liabilities, and mitigations. Maintain a forward view of known or potential changes ('horizon scanning') and work with the Change Team and other teams to ensure awareness of and readiness for upcoming changes.
Identify and implement improvement opportunities (via business change requests.
Input proactively and constructively into senior management meetings, team objectives and strategy.
Support with impact assessments and proposals where technical input is required and/or Team resources are being requested.
Represent the business externally and positively e.g. professional body events and other channels as appropriate.Embed a colleague-first delivery model and be the key escalation point for Team colleagues on complex work to support development, orderly succession, efficiency, and qualityBefore You Apply
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