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Head of Renewals
Job Posted: 9 days ago
Salary: £ 60,000 - 70,000 / Annum
Job Type: Permanent
Location: Bury St Edmunds
Expire in: 18 days
Job Description
Head of Renewals
Hybrid working | UK-based
Permanent
Pure Resourcing is partnering with a privately owned, growth-oriented technology services organisation to appoint a Head of Renewals. This is a senior commercial operations role with responsibility for protecting and expanding recurring revenue, strengthening client retention, and professionalising renewal and contract governance across the business.
Operating at both a strategic and hands-on level, the successful candidate will take ownership of the renewals engine, leading a specialist team and working cross-functionally to bring greater structure, predictability and insight to subscription and contract performance.
The Role The Head of Renewals will sit within a central shared services function and will be accountable for the end-to-end renewal and contract lifecycle. You will act as the commercial guardian of recurring revenue, ensuring renewal activity is timely, accurate and aligned to wider business objectives.
This role will suit someone who enjoys building frameworks, improving visibility and driving operational discipline, while still remaining close to the detail. You will work extensively with senior stakeholders across finance, commercial, operations and product to ensure renewal activity supports long-term growth rather than reactive revenue recovery.
Key Areas of Accountability Renewals Ownership & Revenue Protection
End-to-end leadership of the renewal lifecycle across contracted and subscription services
Driving consistency, accuracy and control within renewal processes
Ensuring price changes, licence amendments and contract variations are correctly applied
Minimising churn, revenue leakage and billing errorsLeadership & Stakeholder Management
Managing and developing a renewals and contracts team
Building strong working relationships with finance, sales, operations and suppliers
Acting as a senior escalation point for complex commercial or contractual issues
Providing clear insight and recommendations to leadership teamsCommercial Insight & Retention
Using commercial and customer data to identify at-risk revenue early
Supporting retention initiatives through structured contract and renewal management
Enabling upsell and cross-sell conversations through timely and well-governed renewals
Overseeing cancellation and complaint-related contract activityProcess, Data & Systems Improvement
Improving data quality and renewal visibility across internal systems
Reducing reliance on manual processes through automation and standardisation
Improving forecasting accuracy and renewal pipeline confidence
Creating meaningful reporting across renewals, margins and customer trendsExperience & Skills Required Essential
Proven experience in a recurring revenue, subscription, SaaS or managed services environment
Strong commercial judgement and confidence working with contractual and financial data
Experience leading or significantly influencing renewal or billing operations
Comfortable operating across CRM, finance and reporting platforms
Highly analytical with strong Excel and reporting capability
Able to influence senior stakeholders without direct authorityDesirable
Background in technology, IT services or software-led organisations
Experience within a scaling or private equity–backed business
Exposure to ARR, revenue forecasting or subscription economics
Track record of improving operational maturity within renewals or contractsWhy This Role? This is an opportunity to take real ownership of a critical commercial function within a business that values structure, accountability and continuous improvement. You’ll have the autonomy to shape how renewals are managed, the visibility to influence senior decision-making, and the platform to build a high-performing team in a growing organisationBefore You Apply
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