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Head Of Repairs
Job Posted: 6 hours ago
Salary: £ 81,599 - 81,599 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
Head of Repairs
Salary: £81,599
Location: East London
Contract: Full-Time | Permanent
Our Client, a leading housing provider in East London, is seeking a dynamic and experienced Head of Repairs to lead their strategic and operational approach to responsive and void repairs. This is a high-impact leadership role, focused on ensuring residents live in safe, warm, and well-maintained homes , while delivering a fast, efficient, and value-for-money repairs service.
Key Responsibilities
Strategic Leadership & Service Delivery
Lead all aspects of responsive and void repairs in alignment with corporate strategy, resident needs, regulatory requirements, and emerging sector trends.
Ensure statutory compliance and best practice across all repair operations.
Manage the responsive repairs budget and oversee end-to-end service delivery from diagnostics and specification to completion and payment.
Drive a customer-first approach, ensuring all residents receive clear, courteous, and proactive communication.
Oversee and improve quality assurance processes for repairs, ensuring consistently high standards.
Lead the organisation's response to disrepair-related legal cases and complaints.
Promote resident involvement by creating opportunities for residents to help shape the repairs service.
Lead and deliver strategic projects in response to changes in legislation, policy, or organisational direction.
Champion a culture of health and safety, proactively assessing and mitigating risks.Procurement & Contract Management
Oversee procurement, consultation (including leaseholders), contract management, and performance monitoring of all responsive repair contracts.
Drive contractor performance and address underperformance effectively.
Ensure all contracts are procured and managed in compliance with legal and regulatory requirements.Performance Monitoring & Reporting
Analyse KPIs, repair trends, quality control metrics, and spend data to identify issues and implement improvements.
Lead robust data management practices, ensuring regular validation and audits.
Provide accurate financial oversight, including detailed budget monitoring and reporting.
Support the development and maintenance of the organisation's stock condition database and asset data.
Deliver regular updates, insights, and performance reports to senior leadership, committees, and board members.Team Development & Leadership
Lead, manage, and support the Repairs Team, ensuring high performance and continuous development.
Coordinate team workloads to ensure consistent service delivery.
Provide ongoing training, mentoring, and performance reviews to build capability and address skills gaps.
Additional Responsibilities
Deputise for the Director of Property as required.
Respond to all correspondence and complaints related to responsive repairs.
Stay abreast of changes in legislation, best practice, and technology relevant to the role.
Collaborate with teams across the organisation to solve problems and enhance services.
Participate in out-of-hours work and perform additional duties as reasonably requiredBefore You Apply
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