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Head of Responsive Repairs
Job Posted: 8 days ago
Salary: £ 70,000 - 80,000 / Annum
Job Type: Permanent
Location: London
Expire in: 20 days
Job Description
Are you a dynamic leader with a passion for delivering exceptional repair services? Do you thrive in fast-paced environments and know how to embed a culture of excellence? If so, we want to hear from you.
Our client is a national housing provider who is looking for a Head of Responsive Repairs to lead their large Direct Labour Organisation (DLO) and oversee the delivery of a high-performing, customer-focused repairs service. You’ll be responsible for driving operational excellence, improving service outcomes, and fostering a culture of accountability and collaboration.
Key Responsibilities
Lead and manage the DLO team including Managers, Supervisors and Operatives, ensuring efficient and effective delivery of responsive repairs
Develop and implement strategies to improve service performance, customer satisfaction, and value for money
Embed a high-performance culture through coaching, clear KPIs, and continuous improvement
Work collaboratively with internal and external stakeholders to enhance service delivery and resident experience
Ensure compliance with health and safety, regulatory standards, and best practice
About You
Proven senior leadership experience managing a large DLO within a housing or property services environment
Strong track record of driving performance and service improvement
Excellent stakeholder engagement and communication skills
Strategic thinker with the ability to translate vision into operational success
Passionate about delivering high-quality services that make a real difference to residents
If you would like to join a purpose-driven organisation making a tangible impact across London, lead a critical service area with the autonomy to innovate and improve within a supportive, inclusive culture and strong leadership team, we’d love to hear from you. Apply today or contact Elise at Build Recruitment for more informationBefore You Apply
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