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Head of Retail & Travel Operations
Job Posted: 2 days ago
Salary: £ 50,000 - 60,000 / Annum
Job Type: Permanent
Location: Yorkshire
Expire in: a month
Job Description
Location: Yorkshire, Office base with flexibility
Head of Retail & Travel Operations
About the Role:
An exciting opportunity has become available for a talented and experienced General Manager to lead a well-established and growing multi-channel travel business. This role is ideal for a senior travel industry professional who thrives in a dynamic environment, enjoys leading diverse teams, and is passionate about growth and innovation in leisure travel.
You will be responsible for managing day-to-day operations across retail sales, administration, marketing, and a rapidly expanding homeworking division. This role combines strategic leadership with hands-on business development and offers significant autonomy to shape the future of the business.
Head of Retail & Travel Operations Key Responsibilities:
Lead and manage a small in-house call centre and admin team to achieve and exceed sales targets
Develop and execute marketing strategies across digital and traditional platforms
Oversee website management and content for multiple travel brands
Expand and support a national network of homeworkers, including recruitment, onboarding, and training
Manage key financial functions including budgeting, invoicing, and commission payments
Identify and launch new product opportunities, with a focus on high-margin offerings such as cruise and long-haul travel
Collaborate with stakeholders and suppliers to drive commercial performance
Head of Retail & Travel Operations Skills and Experience:
Strong experience in retail travel management, or call centre, or homeworking environments
Proven leadership skills with the ability to inspire and develop teams
Commercially driven with a strong track record in achieving sales and growth targets
Excellent understanding of leisure travel products and customer expectations
Confident managing financial operations and performance reporting
Creative thinker with experience in marketing, digital engagement, and customer acquisition
Head of Retail & Travel Operations Additional Info:
Competitive salary package dependant on experience
Performance-related bonus
Travel industry perks and holiday concessions
Office based in Yorkshire with flexibility
The opportunity to shape and grow an already successful businessBefore You Apply
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