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Head of Sales and Service
Job Posted: 14 hours ago
Salary: £ 50,000 - 60,000 / Annum
Job Type: Permanent
Location: Ely, Cambridgeshire
Expire in: a month
Job Description
Head of Sales and Service
Location: Ely, Cambridgeshire
Hours: 40 hours per week Monday – Friday (Office based)
Hourly Rate / Salary: Circa £60,000
Duration: Permanent
Who are we?
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
Job Duties:
* Driving performance through positive reinforcement
* Defining and implementing new processes and procedures
* Setting and monitoring KPI targets for sales and aftersales teams
* Training of new starters in the team
* Recruitment and onboarding of new team members
* Performance management
* Key reporting to senior management on SLAs
* Dealing with escalated complaints from customers
* Holding investigations into quality issues
* Working with Marketing department to increase revenue
Skills and Experience Required:
* Proven people management experience
* Ability to work under pressure while performing
* Sales orientated with a passion for excellent customer service
* Good business acumen and commercial awareness
* Ability to communicate to various stakeholders
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
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