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head of sales and service
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Ely, Cambridgeshire
Expire in: a month
Job Description
Head of Sales and Service
Location: Ely, Cambridgeshire
Hours: 40 hours per week Monday – Friday (Office based)
Hourly Rate / Salary: Circa £60,000 + quarterly bonus of up to 10% of salary
Benefits: 22 days holiday + 8 bank holidays (increase in holiday entitlement to 23 days after 3 years, 25 days after 5 years, 27 days after 10 years), opportunity to buy additional holiday, employee of the month scheme, Long service monetary voucher awards for 3, 5, 7 and 10 years service, refer a friend scheme, Royal London Pension, EAP support, private medical insurance, employee discount platform, online GP service, annual events, free eye tests
Duration: Permanent
A people management role that will involve the performance management, structure and support of a multi-disciplinary team of 16, overseeing internal, external sales and customer service. You will have proven strategic experience in the development of high functioning teams who work well against set performance indicators. It will be important during the interview process that you can demonstrate how you have developed under-performing sales teams into successful ones, alongside being heavily involved in recruitment, and large-scale growth as our client goes through a period of significant investment and growth itself.
Who are we?
We are Busy Bee Recruitment, an award-winning recruitment agency supplying both temporary permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales, Marketing, Industrial, Manufacturing, Engineering, IT, Accountancy, Administration & Executive Search.
Job Duties:
* Driving performance through positive reinforcement and strategic planning
* Defining and implementing new processes and procedures
* Setting and monitoring KPI targets for sales and aftersales teams
* Training of new starters in the team
* Recruitment, selection and onboarding of new team members
* Performance management including 121’s and performance reviews
* Key reporting to senior management on SLAs
* Dealing with escalated complaints from customers
* Holding investigations into quality issues
* Allocation of resource during periods of staff absence
Skills and Experience Required:
* Proven people management experience within a sales environment
* Ability to work under pressure to improve performance
* Sales orientated with a passion for excellent customer service
* Good business acumen and commercial awareness
* Ability to communicate to various stakeholders
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancyBefore You Apply
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