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Head of Sales
Job Posted: an hour ago
Salary: £ 65,000 - 70,000 / Annum
Job Type: Permanent
Location: Newcastle upon Tyne, Tyne and Wear
Expire in: a month
Job Description
Head of Central Sales - Customer Solutions
North East
£65k-£70k + Car + Bonus + Benefits
Are you a strategic leader with the energy to drive transformation and the grit to deliver results? This is your opportunity to lead a high-impact central sales function at the heart of a fast-paced, service-led business.
We're looking for a Head of Central Sales to shape the future of customer engagement, sales performance, and operational excellence. You'll be the driving force behind revenue growth, quote conversion, and customer satisfaction - all while embedding a culture of ownership, accountability, and service brilliance.
Why This Role Matters
Lead a multi-functional team across internal sales, customer contact, and solutions
Be the central link between depots, divisional teams, and customer operations
Own and optimise sales processes, invoicing accuracy, and service delivery
Champion transformation through CRM, BI, and scalable systems
Deliver against strategic OKRs that power frontline performanceWhat You'll Be Doing
Sales & Commercial Delivery
Convert inbound enquiries into profitable orders across multiple product lines
Drive quote conversion, upselling, and customer lifetime value
Monitor key KPIs including margin, revenue retention, and conversion rates
Embed a "sales through service" culture across all customer touchpointsProcess Ownership & Governance
Own hire processes and ensure clean, accurate invoicing
Align sales operations with divisional and depot teams
Champion continuous improvement and operational disciplineCustomer Experience & Service Excellence
Drive a "right first time" approach across all channels
Use data and feedback to resolve root causes of dissatisfaction
Promote responsiveness and joined-up service deliveryDepot & Network Engagement
Act as the central hub between depots and customer teams
Provide coaching and governance to ensure consistent practices
Foster collaboration across the networkLeadership & Culture
Lead with clarity, energy, and purpose
Inspire and develop team leaders with coaching and succession planning
Model behaviours that reflect trust, accountability, and continuous improvementTransformation & Data-Led Decision Making
Lead CRM and system rollouts, driving adoption and performance
Align end-to-end customer journeys with commercial goals
Leverage BI tools to embed a data-driven cultureOKR Ownership
Translate strategic goals into measurable team deliverables
Own dashboards that track sales, service, and transformation outcomesWhat You'll Bring
Senior leadership experience in rental, hire, contact centre, or B2B service environments
Proven ability to deliver sales through service and lead high-volume teams
Strong commercial acumen and operational resilience
A collaborative, coaching-led leadership style
Experience driving transformation and cross-functional alignmentSuccess Looks Like
Revenue growth across key product lines
High quote-to-order conversion rates
Outstanding customer satisfaction scores
Clean, accurate invoicing and process complianceHOW TO APPLY:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact us.
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