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Head of Service Delivery & Strategic Partnerships

Job Posted: 10 days ago

Salary: £ 80,000 - 85,000 / Annum
Job Type: Permanent
Location: Hertfordshire

Expire in: 18 days

Job Description

Head of Service Delivery & Strategic Partnerships 
Hertfordshire (Hybrid)
£85,000 + Full Package

Our client is a highly respected specialist contractor delivering electrical compliance, life safety, security and installation services across London and the South East. With a strong reputation for quality, reliability and customer service, they support a diverse portfolio of housing providers, managing agents, commercial clients and construction partners.

 As part of their continued growth, they are seeking an experienced operational leader to oversee a substantial client portfolio, drive service excellence and strengthen key strategic partnerships.

 The Opportunity This senior leadership position carries responsibility for the delivery, commercial performance and governance of a diverse portfolio generating approximately £5m-£10m annual turnover.
 Working alongside fellow operational leaders and reporting directly to the executive team, the successful candidate will oversee multiple service disciplines including:

Electrical compliance and testing
Fire and life safety systems
Security solutions
Planned and minor project worksThe role combines operational leadership, financial accountability, customer relationship management and team development, ensuring outstanding service delivery across a broad client base.

 Key Responsibilities Operational Leadership
Take ownership of the successful delivery of maintenance, compliance and project services across a multi-client portfolio.
Ensure all contracts are delivered safely, efficiently and in accordance with agreed service standards.
Provide leadership across operational teams, driving consistency, accountability and continuous improvement.
Oversee resource allocation to ensure effective deployment of engineers, supervisors and support teams.
Balance planned programmes, reactive works and project activity to maximise productivity and client satisfaction.Client & Partnership Management
Act as the executive sponsor for key strategic customer accounts.
Build and maintain strong relationships with senior client stakeholders.
Lead regular performance reviews and strategic meetings.
Identify opportunities to enhance service delivery and expand existing partnerships.
Support customer retention initiatives and long-term contract sustainability.Commercial & Financial Performance
Assume full accountability for portfolio profitability and financial results.
Develop annual budgets and support long-term business planning.
Monitor revenue, margin performance, forecasting accuracy and cash conversion.
Review contract performance and implement corrective actions where required.
Ensure projects are commercially managed through planning, delivery and close-out stages.Team Leadership
Lead and mentor Contract Managers and operational support teams.
Foster a positive, performance-focused culture aligned with company values.
Support succession planning and employee development initiatives.
Drive engagement, accountability and high professional standards across all levels.
Conduct regular performance reviews and ensure clear development pathways are maintained.Compliance, Quality & Governance
Ensure compliance with all relevant legislation, regulations and industry standards.
Maintain robust health, safety and quality management processes.
Oversee risk assessments, method statements and operational controls.
Monitor subcontractor performance and ensure contractual obligations are met.
Lead investigations, corrective actions and compliance reviews where necessary.Business Growth & Contract Mobilisation
Collaborate with business development teams on new opportunities, renewals and framework submissions.
Provide operational input into pricing, resourcing and mobilisation strategies.
Support smooth onboarding of new contracts and service transitions.
Identify efficiencies and innovation opportunities that enhance client outcomes and profitability.Reporting & Stakeholder Communication
Provide regular operational and financial updates to senior leadership.
Present performance against KPIs, budget targets and strategic objectives.
Maintain visibility of risks, opportunities and improvement initiatives.
Contribute to wider business planning and operational strategy.Experience & Qualifications Essential
Significant experience leading multi-service technical or compliance contracts.
Proven track record managing large customer portfolios with direct responsibility for relationship management.
Demonstrable experience overseeing operational budgets and profit-and-loss performance exceeding £5m annually.
Strong understanding of service delivery within housing, property services, facilities management or related sectors.
Experience managing large operational teams including managers, supervisors, administration staff and field-based engineers.
Excellent stakeholder engagement and communication skills.
Strong commercial awareness with a results-driven approach.Desirable
Knowledge of electrical compliance, fire safety systems, security installations or building services environments.
Experience working with housing associations, local authorities or large residential property portfolios.
Understanding of construction and contractor management requirements.
Formal health and safety qualifications such as SMSTS, IOSH or NEBOSH.
Experience leading contract mobilisations and managing specialist subcontractor networks.
Established industry relationships within London and the South East.If you are interested in this role, have any questions, or wish to apply then please send us a copy of your CV 
Rob Utilise Recruitment

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