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Head of Service (Engineering)
Job Posted: an hour ago
Salary: £ 80,000 - 90,000 / Annum
Job Type: Permanent
Location: Birmingham
Expire in: a month
Job Description
Head of Service – Engineering & Industrial Sector
West Midlands Based (Travel Across UK & Ireland)
Salary up to £90,000 – Full Benefits Package, Car, and Bonus
Are you a dynamic leader with a passion for service excellence? Do you thrive in an environment where you can develop high-performing teams, drive operational efficiency, and ensure outstanding customer satisfaction?
We are representing our client, a global leader in industrial tools and assembly solutions, in their search for an experienced Service Manager / Service Operations Manager. This is a fantastic opportunity to join a forward-thinking organisation dedicated to delivering high-quality service solutions to world-class manufacturers across the automotive, aviation, and aligned engineering industries.
About the Role:
As Head of Service, you will be responsible for leading and optimising service operations across the UK & Ireland. Working closely with a team of Service Supervisors, Team Leaders, and Service Engineers, you will drive efficiency, quality, and customer satisfaction—ensuring the company remains the partner of choice for cutting-edge tooling solutions.
Key Responsibilities:
• Develop and lead high-performing service teams through coaching, training, and certification programmes.
• Drive continuous improvement in customer satisfaction, measured through regular feedback and surveys.
• Plan and manage the service operations budget, ensuring cost efficiency while supporting growth objectives.
• Lead business development efforts to drive service-related growth and opportunities.
• Maintain strong relationships with key contracted customers, identifying their evolving needs and implementing solutions.
• Optimise service networks (field and workshop) to improve efficiency and reduce lead times.
• Standardise and enhance service workflows to deliver best-in-class support.
• Set and manage operational KPIs, ensuring targets are met and consistently improved.
• Collaborate closely with cross-functional teams in sales, projects, and product development to align strategies.
• Ensure all warranty issues and product quality concerns are managed effectively in line with company procedures.
What We’re Looking For:
• Proven experience in service operations or planning at a senior level
• Strong leadership and team development skills, with the ability to motivate and influence
• Excellent communication and negotiation skills
• A Bachelor's degree (or higher) in Electronics or Mechanical Engineering
• Strong proficiency in Microsoft Office, especially Excel for reporting
• Willingness to travel extensively across the UK & Ireland
Reasons to Apply:
This is a key opportunity to represent a globally recognised industry leader with significant market presence in the industrial tools and assembly solutions sector. The successful candidate will take a leading role in managing customer relationships and driving service excellence across some of the world’s most renowned automotive and aviation brands.
You’ll have the opportunity to shape and lead a multi-team service delivery function committed to technical excellence and innovation. The role offers a highly competitive salary, full benefits package, and a clear career progression path within an industry-leading organisation.
Be part of a company that truly values employee development, customer focus, and operational excellence.
If you are a driven Senior Service Manager / Operations Manager looking to make a real impact within a leading multidisciplinary brand, we want to hear from you!
To learn more and arrange an initial conversation, contact Perpetual Partnerships at:
📞 (phone number removed)Before You Apply
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