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Head of Service & Growth
Job Posted: 3 days ago
Salary: £ 70,000 - 80,000 / Annum
Job Type: Permanent
Location: Glasgow
Expire in: 25 days
Job Description
Head of Service & Growth – SaaS Business 📍 Glasgow (Hybrid Working) | 💰 £80,000 + Benefits
Cactus Search are Looking to lead a team, drive meaningful growth, and shape the future of customer experience—all while working with a forward-thinking SaaS company that’s going places? Good news: we’ve got just the role.
We’re on the hunt for a dynamic, people-focused, commercially-minded Head of Service & Growth to join an ambitious SaaS business based in Glasgow. This isn’t just another leadership role — it’s a chance to build something special, make an impact, and to really add value.
What You’ll Be Doing (AKA Your Superpowers in Action):
Leading a passionate and growing Customer Success and Service team — your crew for delivering exceptional client experiences.
Creating service delivery strategies that scale with the business (and actually work).
Collaborating with Sales, Marketing, and Product to drive adoption, retention, and expansion across the customer base.
Using data, insight, and a dash of intuition to improve the customer journey and spot commercial opportunities.
Becoming the voice of the customer and bringing that voice into everything we do — loudly and clearly.About You (And What You Bring to the Table):
You’re not just great with people — you’re exceptional. Your communication and interpersonal skills let you connect with everyone from the CEO to the tech team (and yes, even the “I-don’t-like-change” clients).
You’ve got experience in consultative, solution-based selling and know how to dig into client needs to deliver value-based, tailored solutions that actually solve problems.
Commercially savvy — you can align growth initiatives with company goals, spot opportunities, and deliver results that matter.
Ideally, you know your way around contact centre tech, SaaS, or customer experience solutions. If you’ve ever explained a customer journey map using a coffee metaphor, we want to talk.
Thrive in fast-paced environments? Check. Able to stay calm, agile, and positive under pressure? Double check.
You bring a solutions-focused mindset, a love for teamwork, and a passion for turning “good” into “outstanding.”please share your CV to (url removed)Before You Apply
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Looking for your next career move? Join a top company hiring Head of Service & Growth job near me in Glasgow! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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