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Head Of Service

Job Posted: 11 days ago

Salary: £ 50,000 - 70,000 / Annum
Job Type: Permanent
Location: Bristol, City of Bristol

Expire in: 17 days

Job Description

Job Purpose: To oversee the service team operating on sites across medium to large projects Servicing both Fire and Security systems with a team of 8 service engineers and a shared admin team.

Roles and responsibilities:

  * Deal with customer issues within the Service department

  * Establishing and implementing training programmes for the service engineers

  * Quote for the renewal of maintenance contracts

  * Visiting key customer sites following PPM completion to ensure site left compliant and request feedback from customer

  * Attending new sites following completion of PPM takeover or new installation

  * Building / Retaining / Developing the relationship with the existing customer database and follow up with courtesy calls if any call out occur

  * Boost customer growth within the business

  * Monthly / Quarterly customer meetings

  * Taking part in Operation Meetings for reporting, forecasting and updating / discussing customer issues

  * Provide P&L reports, reach KPIs / targets, work on department efficiency / data

  * Weekly / Monthly meetings with Small Works Manager and Key Account Manager

  * Understanding how to use the reports on SimPRO to review your sales forecast

  * Liaising with our supply chain to understand new products on the market and also build strong working relationship

  * Assist with Product / Supplier partnerships i.e. GENT, Gallagher, Salto & Milestone etc.

  * Work on Cross sell within Brunel / Obsequio

  * Supporting Sales staff

  * Any other duties assigned to support the needs of the business

Before You Apply

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Bank details.
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Date of birth.

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