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Head of Service
Job Posted: an hour ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Contract
Location: Chelmsford, Essex
Expire in: a month
Job Description
We are recruiting for a Head of Service to join an established company based in Chelmsford on a Fixed Term Contract for 6 Months. The hours are Monday to Friday, 9am-5pm with 30-minute lunch and paying a salary between £40k-£43k Per Annum (DOE), as well as offering hybrid working. The client cannot guarantee parking for the duration of the 6m FTC, but can accommodate at least one day a week if they were local and on a hybrid basis.
Duties will include but not be limited to:
Responsible for strategic planning and developing service strategies in line with the business goals and objectives
Providing leadership and support to the team, overseeing the daily operations to ensure efficiency
Supporting the Manager with recruiting and training new members of the team
Monitoring KPIs and suggesting actions to meet targets when required
Completing performance reviews and providing coaching to colleagues
Providing updates to the Operations Director on business performance, issues and successes
Ensuring payroll processes are managed within contracts and overseeing company budgets to ensure cost-effective use of resources
Maintaining strong relationships with clients and stakeholders
Developing policies and standards for customer service and identifying opportunities for improvements and implement best practices to enhance service delivery
Handling customer complaints in a professional and timely manner
Uploading customer documentation and ensuring accurate and up-to-date records
Keeping updated on industry trends and advancements in service managementAs you will be responsible for leading and managing the company's Support Service, you must have strong leadership and interpersonal skills. You must also have experience of payroll management, including in-depth knowledge of payroll operations, compliance requirements and best practices.
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