Hiring Now: Head of Servicing & Operations Near You – Apply Today!
Your Next Head of Servicing & Operations Job Starts Here – Apply Now!
Head of Servicing & Operations
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: City of London, London
Expire in: a month
Job Description
Job Title - Head of Servicing & Operations
Location - London, Hybrid
The Head of Servicing & Operations will be responsible for leading mortgage servicing from completion through to redemption. The role balances two priorities: delivering excellent customer outcomes and driving continuous process improvement across in-house teams and external partners.
DESCRIPTION.
Ensure every interaction and process is designed with the customer in mind, embedding a culture of fairness, care, and proactive support.
Continuously review operations to eliminate inefficiencies, enhance service quality, and introduce scalable, data-driven solutions.
Oversee completions, servicing, product transfers, drawdowns, variations, and vulnerability reviews with clear KPIs and SLAs.
Lead relationships with outsourced providers (servicers, solicitors, field agents, asset managers), ensuring strong governance, service quality, and cost-effectiveness.
Work closely with compliance and risk functions to ensure all activity meets FCA, MCOB, GDPR and TCF standards.
Champion new technologies, including automation and AI, to enhance customer experience and operational efficiency.
Present performance updates, risks, and opportunities to senior leadership, driving strategic decisions through data and customer insights.PROFILE
To be considered for this role, you must:
10+ years in UK mortgage operations, including primary and special servicing.
Strong understanding of regulation and customer protection requirements.
Proven experience leading high-performing servicing teams and improving processes at scale.
Excellent stakeholder management and negotiation skills.
Data-driven mindset with experience in technology adoption and process automation.
Customer-Centric Leader puts customer outcomes at the heart of decisions.
Change Maker continuously seeks ways to improve and streamline processes.
Innovative Thinker open to new technology and smarter ways of working.
Adaptable & Collaborative thrives in a fast-paced, evolving environment.
High Emotional Intelligence builds trust, motivates teams, and fosters a culture of careBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Head of Servicing & Operations job near me in City of London, London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).