Hiring Now: Help Desk Administrator Near You – Apply Today!
Your Next Help Desk Administrator Job Starts Here – Apply Now!
Help Desk Administrator
Job Posted: 3 hours ago
Salary: £ 26,000 - 28,500 / Annum
Job Type: Permanent
Location: South Lanarkshire
Expire in: a month
Job Description
FM Helpdesk Administrator
About the Role
We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.
Key Responsibilities
Customer Engagement & Support
Act as the first line of support for client enquiries, ensuring a professional and empathetic approach
Log and manage all incoming requests via phone and email using our CAFM system
Provide timely updates to clients on reactive and planned works
Monitor service level agreements (SLAs) and escalate issues when necessary
Job Management & Scheduling
Schedule and coordinate reactive and planned maintenance activities
Liaise with engineers and subcontractors to ensure prompt job completion
Maintain accurate job records with real-time updates in the CAFM system
Track outstanding jobs and proactively communicate with stakeholders
CRM & Administrative Duties
Ensure client and job data is consistently accurate and up-to-date
Generate reports on job progress, SLA performance, and customer satisfaction
Support compliance documentation and service report administration
Contribute to system improvements and assist with CAFM enhancements
Team Collaboration
Work closely with operations teams to uphold service delivery standards
Share insights and best practices during team meetings
Provide support during peak periods to maintain continuity
Mentor new team members on helpdesk procedures and CAFM usage
What You'll Bring
Experience in a busy FM helpdesk environment
Familiarity with CAFM systems
Strong communication and customer service skills
Excellent organisational and multitasking abilities
Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)
A flexible, adaptable approach to changing priorities
A collaborative mindset with a drive for continuous improvement
Why Join Us
This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our websiteBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Help Desk Administrator job near me in South Lanarkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).