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Help Desk Coordinator
Job Posted: an hour ago
Salary: £ 25,000 - 29,000 / Annum
Job Type: Permanent
Location: Aylesbury, Buckinghamshire
Expire in: a month
Job Description
You need a full driving licence; due to location of office
General
* Receiving inbound calls and emails and making frequent outbound calls and emails;
* Scheduling engineers to attend call outs and regularly updating them with their required jobs;
* Generation and closure of scheduled work orders, daily;
* Overseeing job completion in respect of in-house engineering and sub- contractor services;
* Updating in-house systems and informing external clients regularly of updates;
* Managing the helpdesk inbox efficiently daily;
* Constant liaison with engineers, subcontractors and clients via phone/email;
* PPM asset management planning via our databases;
* Respond quickly and effectively to client queries;
* Raising jobs and purchase orders daily;
* Always providing excellent customer service;
* Completing various admin tasks as requested.
Requirements
* Worked in a familiar field
* Experienced working with CRM System (CAFM is desirable)
* Great communicational skills
Offer
* Great working environment
* Up to £29k
* Benefits packageBefore You Apply
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