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Help Desk Manager

Job Posted: 11 days ago

Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Oxford, Oxfordshire

Expire in: 16 days

Job Description

Help Desk Manager

Salary: Competitive • Contract: Full‑time • Location: UK (onsite)

Are you a people‑focused leader with a passion for operational excellence? We’re seeking a Help Desk Manager to head up a dynamic team delivering essential support services across a large, complex operational environment.

In this role, you’ll lead a team of around 8, drive high‑quality customer service, oversee task planning and allocation, and ensure smooth delivery of both reactive and planned activities. You’ll also develop systems, reporting processes, and digital workflows to enhance service efficiency and performance.

What you’ll do

  * Lead, coach, and develop the Service Centre team

  * Manage daily operations, ensuring effective coordination of tasks across multiple service lines

  * Improve and streamline processes, systems, and reporting

  * Collaborate with internal teams, subcontractors, and key stakeholders

  * Support continuous improvement across all services

What you’ll bring

  * Experience managing service centre/helpdesk operations

  * Strong leadership and people‑management skills

  * Confidence using CAFM systems

  * Excellent customer service and communication skills

  * Ability to drive performance and improve processes

  * Good IT literacy



If you're enthusiastic, solutions‑driven, and ready to lead a high‑performing service support function, we’d love to hear from you

Before You Apply

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Looking for your next career move? Join a top company hiring Help Desk Manager job near me in Oxford, Oxfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!