Hiring Now: Help Desk Team Leader-Worthing Near You – Apply Today!
Your Next Help Desk Team Leader-Worthing Job Starts Here – Apply Now!
Help Desk Team Leader-Worthing
Job Posted: 2 days ago
Salary: £ 18.38 - 18.38 / Hour
Job Type: Temporary
Location: Worthing, West Sussex
Expire in: 25 days
Job Description
Blue Arrow is looking for a help desk team leader who will be able to work for our client.
See below all the details:
Job Title : Help Desk Team Leader
Worthing, BN13 3NY
Start Time: 08:00
End Time: 17:00
Pay Rate: 18.38
Key Tasks & Responsibilities:
- Team supervision: Manage and supervise the helpdesk staff - ensuring coverage performance, training and adherence to service standards. Monitor team performance.
- Managing service requests: Oversee logging and triaging of calls, walk-ins. Use CAFM Planon system to dispatch tasks and maintain structured workflows.
- Quality & Metrics: Monitor SLA/KPI (Balanced Score Card), compliance, handling of complaints and prepare operational reports. Manage sub-contractor inbox for updates and job closures.
- WIP (Work In Progress): Manage WIP for timely billing of chargeable works. Ensure SOR (Schedule of Rates) are correct and ready for application of payment.
- Jeopardy Management: Provide jeopardy management reports for your team and the Operation and Regional managers.
- Customer service: Deliver high standards of responsiveness and professionalism, presenting a constant & trustworthy image to internal and external customers.
- Collaboration: Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.
Essential:
* Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environment
* Previous experience in a supervisory or team leader position, with responsibility for staff performance, development, and workload management
* Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectively
* Demonstrable track record of meeting KPIs and SLAs in a customer-focused environment
* Excellent communication and interpersonal skills, with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levels
* Strong organisational and problem-solving skills, with the ability to prioritise competing demands in a fast-paced environment
* Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and other digital collaboration tools
* Understanding of health, safety, and compliance requirements relevant to facilities and service delivery
* Ability to analyse service performance data and contribute to continuous improvement initiatives
* Flexibility to adapt to changing priorities and client needs while maintaining service quality
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great peopleBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Help Desk Team Leader-Worthing job near me in Worthing, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).