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Helpdesk Administrator

Job Posted: 14 days ago

Salary: £ 13.85 - 13.85 / Hour
Job Type: Permanent
Location: KT15, Addlestone, Surrey

Expire in: 13 days

Job Description

Job Description
My client is a leading Facilities company looking for an experienced administrator. You will have knowledge of working within a Facilities environment and be able to hit the ground running.

Temp - Perm opportunity

Monday to Friday 8am - 5pm

Essentials

  * Must have experience working in a Building Maintenance company or Facilities industry

Duties:

  * Identification of the most appropriate solution to the client request within the contractual process.

  * Receiving work orders in from central helpdesk to progress work

  * Raise PO’s for subcontractors and follow the appropriate approval process to carry out work

  * Prepare and send out requests for quotations to subcontractors

  * Instruct, schedule and coordinate subcontractor visits to site

  * Actively manage incoming task queue

  * Actively carry out task management

  * Triage incoming tasks to define billable and non-billable work

  * Carry out Goods Receipt Note process as required

  * Preparation, download and circulation of management reports as and when require

  * Raising PO and invoices

  * Production of valuations and presentation of results

  * Quote logging and processing

  * Collating timesheets from engineers, chasing and checking quality of data

  * Contract set-up (PPM / System support)

  * Application billing preparation

  * that they are processed for payment correctly according to the contract terms, specification and schedule of rates

  * Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate

  * Chasing and escalation within the regions all SLA & KPI breaches

  * Co-ordination of Site Audits

  * Co-ordinate monthly meetings and reviews generally

  * PPM & Reactive Works Reporting

  * Liaising with regional team over client requirements for scheduling ad-hoc works

  * Collation of stats for invoicing (reactive and ppm’s)

  * Validation of all reactive charges submitted by the regional teams

  * Valuation of all quotations/estimates submitted by the regional teams

  * Assisting colleagues with the team where necessary

  * Co-ordinate Audits on behalf of Regional Managers

  * Co-ordinate monthly meetings and reviews generally

Before You Apply

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