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Helpdesk Administrator
Job Posted: 23 days ago
Salary: £ 28,000 - 30,000 / Annum
Job Type: Permanent
Location: Glasgow, Glasgow City
Expire in: 5 days
Job Description
Helpdesk Administrator
Glasgow
Up to £30,000 | Monday – Friday | Permanent
FM Search & Select are delighted to be partnering with a well-established facilities management business to recruit an experienced Helpdesk Administrator to join their specialist FM contracts team based in Glasgow.
This is an excellent opportunity to join a financially secure with a loyal workforce, strong client relationships and an excellent reputation within the FM industry. With low staff turnover and a supportive working environment, this role offers genuine long-term stability and career progression.
The Role
Working as part of a busy Helpdesk team, you'll be responsible for coordinating planned and reactive maintenance works across a portfolio of specialist FM contracts. You'll play a key role in ensuring engineers are scheduled efficiently, client requests are managed professionally, and service levels are consistently achieved.
This is a fully office-based position, working Monday to Friday.
Responsibilities
* Logging reactive maintenance requests and creating work orders.
* Scheduling engineers and subcontractors across multiple contracts.
* Monitoring job progress and ensuring works are completed within agreed timescales.
* Liaising with clients, engineers and suppliers to provide regular updates.
* Raising purchase orders and processing completed job documentation.
* Updating CAFM systems with accurate information.
* Supporting the wider operations team with general administrative duties.
* Ensuring KPI and SLA targets are met across all contracts.
About You
We're looking for someone who has previous experience working within a Facilities Management helpdesk environment and understands the fast-paced nature of coordinating maintenance works.
You'll ideally have:
* Previous FM Helpdesk or FM Administration experience.
* Experience using CAFM systems.
* Excellent organisational and communication skills.
* The ability to manage multiple priorities in a busy environment.
* Strong IT skills, including Microsoft Office.
* A proactive approach and excellent attention to detail.
What's on Offer?
* Salary up to £30,000
* Monday to Friday working hours
* Office-based role in Glasgow
* Join a stable, cash-rich business with an excellent reputation
* Supportive team environment with low staff turnover
* Long-term career opportunities within a growing organisation
If you're an experienced FM Helpdesk Administrator looking to join a business that values its people and offers genuine stability, we'd love to hear from youBefore You Apply
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